Program Manager (Adult Outpatient Program)

Job Summary: 

The Program Manager manages the operations of a specific program, including facilities management, direct care staffing (Client Care Technicians), milieu management, client scheduling, and regulatory compliance. 

Major Responsibilities:  

• Upholds and maintains the Company mission, and values (called the Lightfully “Shining Commitments”). 
• Provides supervision, support, and coaching to Client Care Technicians and Program Coordinators. Other management activities include (but are not limited to):
  • Interviewing, hiring, goal development, onboarding, and ensuring continuous training requirements and compliance items are met.
  • 1:1 and team meetings to discuss successes, challenges, new projects, innovations, company changes, etc.
  • Timely coaching and disciplinary action (delivery and documentation), as needed.
  • Completing performance reviews for employees within company-designated timeframes.
  • Scheduling to census.  
  • Maintain employees’ timecards in the payroll system, ensuring the correct hours are accounted for, overtime is managed, and time-off requests are promptly addressed.
• Oversees operational aspect of assigned program(s).  
• Participates in managing vendor relationships and services.
• Coordinates client admissions/transitions into the program and discharges/transitions out of the program, working closely with the Director of Clinical Operations, Admissions department, and other Lightfully program leaders.
• Provides orientation and support for new clients as they join and adjust to the milieu.
• Works with team to find new ways to staff efficiently, optimize staff strengths, and ensure the highest level of client care.
• Reviews Perception of Care results and make revisions/suggestions to program offerings, as needed.
• Ensures that incident reports are completed and addressed with Director of Clinical Operations and, VP of PHP/IOP Operations, and Director of Care Compliance.
• Upholds client confidentiality and maintains professional boundaries, demeanor, dress, and interaction with clients, family members, visitors, and coworkers.
• Works closely with the Director of Care Compliance to ensure an environment of safety and compliance, including off-site apartments (where applicable).
• Performs other duties, as assigned. 

Specific Skills/Competencies: 

• Excellent management and supervisory skills.
• Excellent organizational and time management skills.
• Excellent written and verbal communication skills.
• Basic computer literacy in Microsoft Office programs, including Microsoft Word, Excel, and PowerPoint.
• Ability to navigate electronic medical record systems.
• Ability to speak English fluently is required; ability to speak Spanish is preferred.
• Ability to maintain confidentiality.
• Ability to track multiple initiatives simultaneously. 

Physical Requirements 

• Must have the ability to communicate with individuals via phone, electronic correspondence, and in-person.
• Ability to operate in occasionally noisy environments.
• May be required to stand, sit, stoop, bend, and lift/move up to 20 lbs.
• Able to work for prolonged periods sitting at a desk and working on a computer.
• May be required to ascend and descend stairs.  
• Must be able to perform physical interventions, including blocking and disengagement techniques, as needed to ensure safety.  

Mental/Social Requirements 

• Must be able to demonstrate working effectively with and showing respect to all clients/patients and staff, including those from diverse ethnic, cultural, religious, socioeconomic, sexual preferences and/or identities, gender identities/expression, and political backgrounds. 
• Must demonstrate ability to navigate crisis and solving problems independently, using best judgment and critical thinking skills.
• Must maintain a positive, friendly, and welcoming attitude with staff and clients at all LBH facilities and within the organization.
• Must utilize professional communication when addressing issues with clients, family members, other LBH staff, referents, and members of the public.  

Other Information 

• Must pass extensive background check.
• Must meet criteria of our auto use policy, including driving a vehicle and possessing valid driver’s license.

Qualifications:

• Bachelor's degree in Psychology, Social Work, or any other major which includes at least 24 semester college units in one or more of the following subject areas: Psychology, Social Work, Sociology, Behavioral Sciences, Psychiatric Nursing.
• 2+ years full-time work experience in a community program that serves clients who have a mental illness.  Such experience must be in the direct provision of services to clients, of which one (1) year must be in the position of supervising direct care staff.
• *As an alternative to the Bachelor’s Degree and experience required above, a total of four (4) years of experience in a community program providing direct services to persons with mental disabilities, of which one (1) year must be in the position of supervising direct care staff, and graduation from high school of possession of a GED may be substituted.

The pay range for this position is $71,000-$89,000 annually.