Program Manager
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What you'll do
- Service level accountability. You track our contracted SLAs, produce the reporting that evidences adherence, and escalate early when something is trending toward a miss. When the client asks whether we hit our commitments, the answer comes from you and it is already documented.
- The Shared Model. You maintain Darkroom's side of the jointly held media plan, forecast, and ramp model, keep it reconciled against actuals, and manage the cadence with the client's team so both sides are always working off the same numbers.
- Scope and budget control. You own hours tracking, scope-versus-delivered reconciliation, and ensuring we stay within scope.
- The operating rhythm. Standups, client status calls, internal syncs, QBR prep. Decisions, action items, and blockers documented and visible to both sides.
- Cross-functional handoffs. Briefs, assets, performance reporting, and campaign builds moving between Media, Creative, and Analytics on schedule, with dependencies mapped.
- Resourcing and capacity. Working with the Director of Growth Strategy and team leads to keep staffing matched to the work, and surfacing capacity risk before it shows up as a slipped deadline.
- Risk escalation. You are the point of escalation for cross-team dependencies and you keep stakeholders aligned without routing every conversation through leadership.
What they're looking for
- You have 3-5+ years of project or program management experience, ideally at a media, marketing, creative, or digital agency
- You're conversant in paid media workflows and terminology: campaign builds, flight dates, creative rotations, reporting cadences, even if you've never bought media yourself
- You build the tracker before someone asks for it, and you notice when a timeline is about to slip before anyone else does
- You're a clear, proactive communicator, comfortable managing up, across, and with clients when needed
- You are a Notion guru. Notion is Darkroom’s spine, and one needs to be fluent in Notion. This means designing and maintaining relational databases, building filtered views, and maintaining SOPs.
- You're comfortable working across Slack, Toggl, and Google Sheets-based trackers as your daily toolkit
- You can juggle multiple accounts and shifting priorities without dropping details
- You hold a high bar for your own output and expect the same from the people you coordinate with
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Darkroom
Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact.
At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey.
Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio.
What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom's role as a defining player in the future of media innovation.
About the Role
This is a dedicated role on a single account, helping a key client bring a brand new product to market, with Darkroom owning all media channels. You are the operational owner of that engagement: the person accountable for the program running on time, in scope, and against every commitment, with no slips in timeline.
That makes this different from a typical agency PM job. You are not coordinating a portfolio. You are going deep on one enterprise client, holding the operating rhythm, and creating accountability within the layers of Darkroom.
You will report to the Director of Growth Strategy on the Hark engagement, with a dotted line to the Managing Director, Paid Media. You will work daily with Paid Social and Paid Search Specialists, Analytics, Creative, and the client's own program leads.
This is a fully remote role supporting a team in the EST time zone (9 AM–5 PM EST).
What You'll Do
Service level accountability. You track our contracted SLAs, produce the reporting that evidences adherence, and escalate early when something is trending toward a miss. When the client asks whether we hit our commitments, the answer comes from you and it is already documented.
The Shared Model. You maintain Darkroom's side of the jointly held media plan, forecast, and ramp model, keep it reconciled against actuals, and manage the cadence with the client's team so both sides are always working off the same numbers.
Scope and budget control. You own hours tracking, scope-versus-delivered reconciliation, and ensuring we stay within scope.
The operating rhythm. Standups, client status calls, internal syncs, QBR prep. Decisions, action items, and blockers documented and visible to both sides.
Cross-functional handoffs. Briefs, assets, performance reporting, and campaign builds moving between Media, Creative, and Analytics on schedule, with dependencies mapped.
Resourcing and capacity. Working with the Director of Growth Strategy and team leads to keep staffing matched to the work, and surfacing capacity risk before it shows up as a slipped deadline.
Risk escalation. You are the point of escalation for cross-team dependencies and you keep stakeholders aligned without routing every conversation through leadership.
You Should Apply If This Sounds Like You
You have 3-5+ years of project or program management experience, ideally at a media, marketing, creative, or digital agency
You're conversant in paid media workflows and terminology: campaign builds, flight dates, creative rotations, reporting cadences, even if you've never bought media yourself
You build the tracker before someone asks for it, and you notice when a timeline is about to slip before anyone else does
You're a clear, proactive communicator, comfortable managing up, across, and with clients when needed
You are a Notion guru. Notion is Darkroom’s spine, and one needs to be fluent in Notion. This means designing and maintaining relational databases, building filtered views, and maintaining SOPs.
You're comfortable working across Slack, Toggl, and Google Sheets-based trackers as your daily toolkit
You can juggle multiple accounts and shifting priorities without dropping details
You hold a high bar for your own output and expect the same from the people you coordinate with
What It's Like to Work at Darkroom
Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable.
We believe in autonomy with accountability, truth over comfort, and outcomes over optics.
Unlimited PTO + US holidays: Rebooting is part of the work. Take the time you need to stay sharp.
Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include the Brazil and Spain.
Health & Wellness: Company-sponsored medical, dental, and vision coverage.
Finances, growth, and retirement: Darkroom offers a robust 401(k) program with company match and profit-sharing opportunities to help you save and grow as the company grows.
Parental Leave: Flexible parental leave to support new parents during this important transition.
Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.
Our Hiring Process and Compensation:
The hiring process for this position typically follows three stages; phone screen, hiring manager, and Executive calls.
Compensation:
The base salary range for this role is $120,000 per year. This range represents the anticipated minimum and maximum for this position and applies to candidates based in New York, including New York City, in compliance with the New York State Pay Transparency Law and the New York City Salary Transparency Law. Actual compensation within this range will be determined based on experience, skills, and qualifications. This role is also eligible for performance-based compensation. A summary of benefits is listed above.
Equal Opportunity Statement
Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements
Company
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