NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in United Kingdom
3 hours agoBe an early applicant
Apply with autofill
Apply with autofill
Globalhr·3 hours ago
3 hours agoBe an early applicant

Programme Director - ACTS

Harlow, United KingdomSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at globalhr

How you compare FREE

?
Your scoreYour score: not yet known
→
34
Top 10%Top 10%: 34 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in United Kingdom.

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

Date Posted:

2026-09-21



Country:

United Kingdom



Location:

Harlow, Essex



Position Role Type:

Onsite

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.

As Programme Director for Raytheon UK in a Prime Contractor role, you will lead a Raytheon Programme Management team and coordinate across Tier 1 and Tier 2 partners, and work alongside the customer.  The programme operates in the Military Land Training domain.  This role does not need to be a domain expert; there is an abundance of domain expertise in the programme, what this role must bring is expertise in programme management processes and tools, and experience in applying these across large programmes.

Main Duties

This role reports to the Managing Director of Omnia Training based in Warminster.  The role holder will work collaboratively with industry partners, suppliers and the customer to successfully mobilise, deliver and continuously improve the Army Collective Training Service. 

The main duties of the role are to:

Lead, manage and successfully deliver all contractual requirements within agreed budgets, schedules and performance standards.

Establish and maintain programme governance, risk management, reporting and control frameworks to ensure successful programme execution.

Promote Programme Management Excellence (PMX) best practice and lead by example to instil a culture of flawless programme execution, accountability and continuous improvement.

Conduct a regular tempo of downwards and upwards governance engagements to assure delivery and programme success.

Develop, coach and mentor programme team members.

Develop collaborative relationships with senior stakeholders within the Customer, strategic Partners, an ecosystem of Suppliers and across Raytheon.

Be part of the Omnia Training senior leadership team.

Act as a Subject Matter Expert for Programme Execution.

Actively contribute to the development of Knowledge and Skills across the Raytheon UK PMX function.

Candidate Requirements

Successful track record in delivering complex programmes, preferably for a prime contractor and including systems integration.

Experienced in working within partnering environments in a prime contractor role, alongside the customer and other contract delivery contractors.

Experienced in leading large multi-disciplined teams over geographically dispersed sites.

Track record of delivering business transformation through innovation, continuous improvement and the introduction of new technologies and processes.

Strong commercial, financial and performance management skills commensurate with delivery of large complex projects.

Experienced user of industry standard project management tools, techniques, and methodologies.  Ideally in a defence context.

Current holder of, or eligibility to obtain, SC MOD security clearance.

Due to the security classification of this programme, candidates must be UK nationals (not dual nationals) and resident in the UK.

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.]

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Requires deep management and leadership knowledge to lead cross-department project teams or manage across multiple related departments.

Typically requires: A University Degree or equivalent experience and minimum 12 years prior relevant experience, or An Advanced Degree in a related field and minimum 10 years experience

Engineering/Other Technical Positions: Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 12 years of prior relevant experience unless prohibited by local laws/regulations.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Company

Globalhr
Harlow, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Globalhr's careers site·first seen 21 Sept 2026·last verified 21 Sept 2026·How we source jobs

Similar jobs

  • Fixed Income Division- Executive Director, Structure and Execution Management (FSL) Infrastructure Finance (London) at Morgan StanleyLondon, United Kingdom–match not yet calculated
  • Senior Client Director - UK Market - Microsoft Advertising at MicrosoftLondon, United Kingdom–match not yet calculated
  • Director, Translational Science at AstraZenecaCambridge, United Kingdom–match not yet calculated
  • Head of DSO, UK & Ireland at 3shapeReading, United Kingdom–match not yet calculated
  • Director, Global Product Manufacturing Lead - Services at CitiLondon United Kingdom, United Kingdom–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in United Kingdom
  • Customer Service Representative jobs in United Kingdom
  • Customer Service Team Lead jobs in United Kingdom
  • Customer Experience Specialist jobs in United Kingdom
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in India