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Jobs / Customer Service Manager in United States of America
1 day ago
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HI
Higherdigital·1 day ago
1 day ago

Programme / Portfolio Director

United StatesContractSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • programme leadership
  • portfolio governance
  • transformation
  • vendor coordination

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Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Lead complex, multi‑workstream transformation initiatives from planning through delivery.
  • Establish governance.
  • Manage reporting rhythms.
  • Coordinate multiple workstreams.
  • Develop delivery plans.
  • Manage RAID and dependencies.
  • Provide executive reporting.
  • Support portfolio prioritisation.
  • Identify risks, unblock issues, and maintain programme control.

What they're looking for

  • Programme leadership
  • Portfolio governance
  • Large‑scale transformation
  • Vendor coordination
  • Delivery assurance
  • Risk management
  • Executive reporting
  • Stakeholder alignment
  • Complex programme recovery

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Programme and Portfolio Directors lead complex, multi‑workstream transformation initiatives from planning through delivery. This is a senior delivery leadership role focused on structure, momentum, governance, stakeholder alignment, and measurable progress.


You may work across institution‑wide programmes involving multiple departments, vendors, platforms, internal teams, and executive sponsors. The role requires strong judgement, clear communication, and the ability to bring order, pace, and accountability to complex transformation environments.


This role is particularly suited to experienced leaders who can operate confidently at executive level while remaining close enough to delivery detail to identify risks, unblock issues, and maintain programme control.


What You May Work On:

You may support clients to lead complex digital or operational transformation programmes, establish governance, manage reporting rhythms, coordinate multiple workstreams, develop delivery plans, manage RAID and dependencies, provide executive reporting, and support portfolio prioritisation.


Experience We Commonly Look For:

Common experience includes programme leadership, portfolio governance, large‑scale transformation, vendor coordination, delivery assurance, risk management, executive reporting, stakeholder alignment, and complex programme recovery.


You May Be a Strong Fit If:

You are calm under pressure, structured in your approach, and able to create clarity where programmes have become complex or fragmented.


You can hold both the strategic view and the delivery detail, ensuring leadership has confidence in what is happening, what is at risk, and what decisions are needed.


Expression of Interest:

If your experience aligns with this capability area, we welcome expressions of interest for our talent network. Please share your CV or professional profile, along with a short note outlining your relevant experience and the types of opportunities you would be interested in.

Company

HI
Higherdigital
United States

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Higherdigital's careers site·first seen 21 Sept 2026·last verified 21 Sept 2026·How we source jobs

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