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Jobs / Customer Service Representative in United Kingdom
15 days ago
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Reed·15 days ago
15 days ago

Programme Tutor Assessor in Admin, Business & Customer Service. Job in Grimsby Education & Training Jobs

Grimsby, United KingdomMid · 2-5 years₹27.2L – ₹32.9L/yr · est.Customer Service Representative

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Must-have skills for this role

  • business administration
  • customer service
  • training
  • assessment

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What you'll do

  • Deliver engaging teaching, learning and assessment sessions.
  • Manage a caseload of learners, conducting regular reviews and setting development targets.
  • Monitor learner attendance, progress, achievement and progression.
  • Develop and maintain strong relationships with employers and key stakeholders.
  • Ensure programmes meet awarding body and funding requirements.
  • Maintain accurate learner records and documentation.
  • Contribute to quality assurance processes, audits and continuous improvement activities.
  • Support learner recruitment and employer engagement initiatives.

What they're looking for

  • Occupational competence within Business Administration and/or Customer Service.
  • Experience of delivering training, assessment, coaching or mentoring.
  • A teaching qualification (DTLLS, CertEd or Level 5 Diploma in Education) or willingness to work towards one.
  • An assessor qualification (A1, D32/33 or CAVA) or willingness to achieve.
  • Excellent communication, organisational and IT skills.
  • A passion for supporting learners to achieve their goals.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

I am currently recruiting for a Programme Tutor Assessor (Administration, Business & Customer Service) on behalf of a well-established training provider based in Hull.

This is an excellent opportunity for an experienced Tutor, Assessor, Trainer or industry professional with a background in Business Administration and/or Customer Service to join a supportive team and make a positive impact on learners' development and career progression.

Location: Hull

Salary: £25,945 - £31,364 per annum (dependent on qualifications and experience)

Hours: Full Time (part-time hours may be considered for the right candidate)

The Role

The successful candidate will deliver and assess one or more of the following apprenticeship standards:

  • Administration Assistant Apprenticeship Standard
  • Business Administrator Apprenticeship Standard
  • Customer Service Practitioner Apprenticeship Standard

Working with both learners and employers, you will deliver high-quality teaching, learning and assessment activities through a blend of workplace, classroom and online delivery methods. You will support learners throughout their apprenticeship journey, ensuring they remain engaged, achieve their qualifications and progress successfully.

Key Responsibilities

  • Deliver engaging teaching, learning and assessment sessions.
  • Manage a caseload of learners, conducting regular reviews and setting development targets.
  • Monitor learner attendance, progress, achievement and progression.
  • Develop and maintain strong relationships with employers and key stakeholders.
  • Ensure programmes meet awarding body and funding requirements.
  • Maintain accurate learner records and documentation.
  • Contribute to quality assurance processes, audits and continuous improvement activities.
  • Support learner recruitment and employer engagement initiatives.

About You

To be considered, you will ideally have:

  • Occupational competence within Business Administration and/or Customer Service.
  • Experience of delivering training, assessment, coaching or mentoring.
  • A teaching qualification (DTLLS, CertEd or Level 5 Diploma in Education) or willingness to work towards one.
  • An assessor qualification (A1, D32/33 or CAVA) or willingness to achieve.
  • Excellent communication, organisational and IT skills.
  • A passion for supporting learners to achieve their goals.

Closing Date: Sunday 20 September

If this opportunity is of interest, please get in touch for further information and send across your CV.

Company

Reed
Grimsby, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Reed's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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