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Jobs / Customer Service Manager in Ireland
3 months ago
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Actavo·Other·3 months ago
3 months ago

Project Director - ESB Operations

Dublin, IrelandInternshipSenior · 10+ yearsCustomer Service Manager

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About this role

We’ve worked hard to build a culture where people feel a genuine sense of belonging, wherever they work in our operations, and whatever their role. Our culture is grounded in our core values and our very strong commitment to delivering every day for our clients and their customers, getting everyone home safely, and caring about your wellbeing.

The Role:

As Project Director, you will be responsible to lead, develop and commercialise scalable, relevant and profitable opportunities for the ESB Portfolio. The Project Director will also look to take on responsibility for further exploration into other markets over time. This role will work closely with the Managing Director of Networks & In Home to deliver a successful commercial platform aligned to the Networks and In-Home strategy.

Responsibilities:

  • Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you.

  • Provide the necessary leadership skills to assume responsibility for a growing business across multiple jurisdictions.

  • Capacity to be a strong executive team member with demonstrable competency in interacting with functional leaders to deliver the overall business strategy.

  • In partnership with the Business Development Team identify opportunities for growth and expansion.

  • Lead the tendering proposals, bid management and client engagement partnership model and manage stakeholder expectations.

  • Drive the people strategy and demonstrate a passion for people development.

  • Ensure effective internal controls and management information systems are in place.

  • Contributing effectively to the corporate governance.

  • To ensure all contracts operate at maximum efficiency and output.

  • To lead monthly business reviews and report all monthly KPIs in line with board pack requirement.

  • Leading, motivating, communicating, and engaging in an open and consistent way with all employees across the division.

  • Promote culture of continuous process improvement and innovation within the division to optimise costs and create competitive advantages.

  • To play a key role in identifying, utilising and developing talent.

  • Developing and implementing strategic plans and company policies, maintaining an open dialogue with stakeholders, and driving organizational success.

Requirements:

  • Honours Degree level education

  • Entrepreneurial leadership experience within a fast-phased growth environment

  • Previous P&L responsibility and experience of running a commercial enterprise of €20 million pa +

  • 10 years’ experience as an Operations / Project Director or similar role.

  • Intimate experience of and knowledge of the Ireland’s utilities market and ESB in particular

  • Contracting experience beneficial

  • Experience and understanding of working in a matrix structure

  • Experience of the ESB network and organisation

  • Communication, leadership, team building, and people management skills

Benefits:

  • Pension plan

  • Life assurance – 4 times your annual salary

  • Employee assistance programme

  • Refer a friend scheme

  • Maternity pay

  • Educational assistance

  • Career progression opportunities

  • Long Service Awards

Other

Company

ActavoOther
Dublin, Ireland

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Actavo's careers site·first seen 12 Jun 2026·last verified 8 Sept 2026·How we source jobs

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