Project Manager

Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.

Visit www.superloop.com to learn more.

Business Unit Overview

Our Operations unit is the engine room of Superloop - responsible for maintaining and supporting all of our products and internal technical infrastructure to ensure the best possible service to both our customers and our very own business. Our Operations unit is responsible for ensuring that the business has the technical capability and capacity to deliver services to all Superloop customers ranging from Home Broadband to International Wholesale.

The Delivery team is responsible for supporting sales through to billing. This includes the management of the sales processes and operational support which enables efficient and effective sales; delivery of customer services across the entire product portfolio; network provisioning and configuration management; and executive, strategic support for the two revenue streams. Our focus is, and will always be, on the customer throughout this process to ensure Superloop remains the telecommunications provider of choice now and into the future

Role Purpose

The Project Manager plays the lead role in planning, executing, monitoring, controlling, and closing out projects for Superloop Business customers. They are accountable for the project scope, the project team resources, and the success or failure of the project.

Key Responsibilities

• Coordinate internal resources and third parties/vendors for the flawless execution of projects;

• Responsible for resource planning, availability and allocation according to projects pipeline & backlog;

• Ensure that all projects are delivered on-time and within scope;

• Translate provided scope and requirements into tasks, schedule and assign tasks;

• Develop a detailed project plan to monitor and track progress;

• Communicate to management any changes to the project scope, project schedule, or project costs;

• Successfully manage the relationship with the client and all stakeholders;

• Track and analyse projects’ performance, and report any possible risks or issues;

• Establish and maintain relationships with third parties/vendors;

• Create and maintain comprehensive project documentation;

• Deliver solutions to the Operations team by coordinating managed services onboarding activities and complete any other duties as directed
  

Qualifications and Experience

• 5-7 years experience in project management and applying project methodology;

• Experience in implementing PMO standards and procedures;

• Proven working experience in project management in the information technology and telecommunications sectors;

• Solid technical background with understanding and/or hands-on experience in networking and systems technologies;

• Excellent client-facing and internal communication skills;

• Strong stakeholder management and negotiating skills;

• Bachelor’s Degree preferred, preferably in the fields of IT or engineering;

• PMP / PRINCE II certification (highly advantageous);

• Change management experience in PMO is considered (highly advantageous)

On Offer

• Free Home Broadband

• Free Mobile SIM plan

• Flexibility – 3 days/week in the office

• Lunch on Wednesdays, snacks, donuts and more!

• Diverse and inclusive culture

• Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.

At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.