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Jobs / Customer Service Team Lead in Canada
17 days ago
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Wolseley·17 days ago
17 days ago

Projects Supervisor, West

Burnaby, CanadaMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • project management
  • analytical skills
  • problem-solving skills
  • communication skills

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About this role

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?


Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.


Join the Pros! 


Why You’ll Love Working Here 

  • Safety-focused and inclusive workplace culture   
  • Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting day 1 
  • Competitive retirement savings program including RRSP and Defined Contribution pension plan with employer matching up to 5.25% Day 1 
  • Paid vacation, sick time, and paid birthday off  
  • Annual bonus and profit-sharing opportunities  
  • Employee discounts on leading plumbing, HVAC/R, and industrial products  
  • Education reimbursement and ongoing career development opportunities  
  • Employee referral programs and recognition initiatives   

 

The Regional Projects Supervisor will be responsible for managing the projects' function and processes to ensure timely and consistency with policies, procedures and requirements for all projects.

What you will do:

  • Oversees the operation of the Projects department.
  • Assessing, managing and delegating all incoming projects requests.
  • Managing and delegating project management responsibilities
  • Organize team network with customers/local branch for the processing of large project management requirements
  • Organize & set up an initial project management plan - SPA's, delivery, resources to be used etc. so it can be processed by the assigned Projects team member.  Oversee to make sure the project remains intact at all levels of processing
  • Oversee purchase order negotiations with generated re-quotes >100K.
  • Assess and resolve escalated customer/vendor issues and/or escalate to Manager as required
  • Enforce best practices and current protocols as required affecting project management
  • Communicate and enforce all changes as required affecting project processes.
  • Assist / back-up team members as required.
  • Observe & adjust workflow to include new resources and provide insight to train current processes/SOPs.
  • Training and enforcement of the standard operational procedures
  • Lead, empower and provide the local team with all the resources and support required for them to excel professionally and personally – promote and upkeep a team effort.
  • Perform ad hoc duties as required

What you will bring:

  • Extreme attention to detail and accuracy.
  • Possess the ability to deal with situations where information is difficult to obtain, complex or ambiguous.
  • Strong analytical and problem-solving skills.
  • Excellent interpersonal skills with demonstrated success working in a team environment.
  • Excellent communication skills, both oral and written.
  • Demonstrated initiative with the ability to work in a collaborative team-based environment.

Highly organized in prioritizing work and multi-tasking.

 

Our Commitment to You


Wolseley Canada is proud to be an equal opportunity employer, embracing diverse backgrounds and perspectives. We are committed to an inclusive, barrier-free recruitment process with accommodation available on request for candidates participating in all stages of the recruitment and selection process.


Ready to Shape the Future? 


Join Wolseley Canada and take the next step in your career. Apply today to become a trusted partner in our mission to deliver excellence and innovation across Canada’s infrastructure. 


Please note: Wolseley uses AI-assisted tools to support applicant screening.


Where a salary range is posted, the total compensation range posted for this role represents the total compensation opportunity, which may include base wage, bonuses, commissions, and/or other monetary components, if applicable.  Placement in the range will be based on factors such as market conditions, internal equity, candidate experience, skills and qualifications relevant to the role. 


Benefits eligibility varies based on employment status and contract length. Full-time permanent positions are eligible for the full benefits package. Fixed-term contract positions may be eligible for health and dental benefits depending on the terms of the position. Short-term contract positions are not eligible for company-sponsored benefits.��


This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. 

Company

Wolseley
Burnaby, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Wolseley's careers site·first seen 3 Sept 2026·last verified 8 Sept 2026·How we source jobs

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