QA Manager - Supplier Quality & IQC
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About this role
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognised for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
Role Responsibilities:
- Lead and develop the Supplier Quality, Incoming Quality Control (IQC), and Metrology teams, establishing performance objectives, building technical capability, and fostering a culture of quality, accountability, and continuous improvement.
- Own supplier quality performance, including supplier qualification, monitoring, audits, corrective actions, and development activities to ensure a reliable and capable supply chain.
- Provide oversight of supplier-related nonconformances, SCARs, containment activities, and escalation processes, ensuring timely and effective resolution of quality issues impacting business operations.
- Lead the Incoming Quality Control function, ensuring appropriate inspection strategies, sampling methodologies, resource planning, and risk-based controls are implemented to verify incoming product conformity.
- Oversee the Metrology function, ensuring measurement systems, inspection technologies, and measurement methodologies remain compliant, capable, and fit for purpose.
- Drive data-driven continuous improvement initiatives by analysing supplier, inspection, and quality performance trends to reduce risk, improve product quality, and enhance operational efficiency.
- Partner with Procurement, R&D, Manufacturing, Operations, and Manufacturing Engineering to ensure component quality, specification clarity, supply continuity, and effective resolution of quality issues.
- Support product development and industrialisation activities through supplier readiness assessments, quality risk management, inspection planning, and manufacturing quality input.
- Ensure compliance with applicable quality management systems, customer requirements, and regulatory standards through effective governance, auditing, and quality assurance practices.
- Monitor and communicate Supplier Quality, IQC, and Metrology performance through KPI reporting, management reviews, and strategic recommendations to support achievement of business objectives.
Skills & Experience Education:
- Bachelor's Degree in Engineering, Quality, Manufacturing, Science, or other relevant technical discipline.
Work Experience:
- 8+ years of experience in Supplier Quality, Manufacturing Quality, Quality Engineering, or related disciplines within Medical Device, Aerospace, Electronics, Precision Manufacturing, or similarly regulated industries.
- Proven experience leading or managing technical quality teams, including Supplier Quality, Inspection, Metrology, or Manufacturing Quality functions.
- Strong knowledge of supplier quality management, supplier development, auditing, corrective action processes, and quality systems compliance.
- Experience managing incoming inspection programs, inspection strategies, sampling methodologies, nonconformance management, and risk-based quality controls.
- Demonstrated expertise in engineering drawing interpretation, GD&T, metrology, calibration systems, Measurement System Analysis (MSA), and Gauge R&R.
- Experience applying Statistical Process Control (SPC), Process Capability Analysis, Root Cause Analysis, and continuous improvement methodologies.
- Auditor experience with ISO 9001, ISO 13485, AS9100, or equivalent quality management systems.
- Strong leadership, communication, stakeholder management, and influencing skills, with the ability to effectively engage internal teams, suppliers, customers, and senior leadership.
- Ability to balance strategic planning with operational execution in a fast-paced manufacturing environment.
Why Join Alcon?
•Full-Time Role: Standard day shift with stable hours. Our production has 2 shifts.
•Cutting-Edge Technology: Work with innovative medical imaging products that make a real impact.
•Exciting Work Environment: Be part of a fast-growing, award-winning company.
•Supportive Culture: Join a team built on integrity, collaboration, and continuous improvement.
Applicants must have the right to live and work in Australia.
No visa sponsorship / relocation will be provided.
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