Quality and Enablement Specialist - Financial Technology
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What you'll do
- Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications
- Use quality monitoring data management system to compile and track performance at team and individual level
- Identify coaching needs and communicate needs to Management and Training Department
- Prepare and analyze internal and external quality reports for management staff review
- Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management
- Provide feedback to sales team leaders and senior leadership
- Create and maintain standardized workflows and procedures
- Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency
- Other applicable duties as assigned
What they're looking for
- Digital advertising, B2B or tele sales experience required
- Excellent verbal, written, interpersonal, and organizational skills
- Proficient in Microsoft Office and Google products (Gmail, Forms, Sheets, etc.)
- Results oriented with the ability to motivate others and drive performance
- Ability to multitask and successfully operate in a fast-paced, team environment
Nice to have
- previous Quality Assurance experience preferred
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
About MarketStar:
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!
About the Quality and Enablement Specialist:
MarketStar is seeking a B2B Sales Quality Enablement Specialist. The Quality Enablement Specialist will work directly with management to assist in developing, creating, and implementing quality assurance processes, procedures, and one on one coaching, as well as making recommendations for enhancements to training materials as needed. The ideal Quality Enablement Specialist candidate is a team-oriented individual who is driven to ensure that professionalism, productivity, and quality are maintained and continually improved.
Location: US - Remote
What Will You Do?
Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications. Use quality monitoring data management system to compile and track performance at team and individual level
Identify coaching needs and communicate needs to Management and Training Department
Prepare and analyze internal and external quality reports for management staff review
Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management
Provide feedback to sales team leaders and senior leadership
Create and maintain standardized workflows and procedures. Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency
Other applicable duties as assigned
What Will You Need to Succeed?
Digital advertising, B2B or tele sales experience required, previous Quality Assurance experience preferred
Excellent verbal, written, interpersonal, and organizational skills
Proficient in Microsoft Office and Google products (Gmail, Forms, Sheets, etc.)
Results oriented with the ability to motivate others and drive performance.
Ability to multitask and successfully operate in a fast-paced, team environment.
A skill assessment will be conducted as part of the interview process.
What We Offer:
In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:
Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependent care reimbursement
Education reimbursement
401k match, hardship loan program, access to financial wellness advisor
Comprehensive healthcare coverage including medical, dental, and vision
Compensation:
The salary for this position is $60,000.00 annually.
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.
Company
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