RECAP Billing and Collections Coordinator

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position is based in our New York City office.

General Description:
The RECAP Billing and Collections Coordinator will assist the Practice Group Leader with team budgeting and rate sheets.

Key Responsibilities and Essential Job Functions:

• Ability to analyze financial data.

• Prepare Excel reports as requested by Management.

• Prepare various reports (CST, etc.)

• Responsible for maintenance of projects for accounting functions.

• Ebill assigned client bills as required by client driven outside counsel guidelines and/or engagement letters.

• Research and answer questions pertaining to assigned client accounts and/or practice group assignments.

• Handle and process a high volume of complex bills.

• Review and verify accuracy of billing and supporting documentation as required.

• Own the full scope of electronic billing for assigned clients, beginning with a finalized invoice and ending with a successful approval for payment, processing appeals as needed on short paid invoices.

• Prepare ad hoc reports for attorneys as needed.

• Collaborate with Ebilling Solutions Specialist on client assignments moving from paper billing to electronic billing.

• Manage accounts of a highly specialized, advanced, or sensitive nature.

• Build rapport with billing attorneys as well as client contacts to establish and maintain solid client relationships.

• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law. 

• Special projects and duties as assigned. 

Required Skills:

• Strong analytical and problem-solving skills with the ability to interpret financial and billing data.

• Advanced proficiency in Microsoft Excel (e.g., formulas, pivot tables, reporting).

• High level of attention to detail and accuracy, particularly in reviewing complex billing information.

• Knowledge of electronic billing systems and outside counsel billing guidelines (e.g., eBilling platforms).

• Ability to manage a high volume of work with competing priorities and tight deadlines.

• Strong written and verbal communication skills to effectively interact with attorneys, clients, and internal stakeholders.

• Excellent organizational and time management skills with the ability to track multiple assignments.

• Ability to work both independently and collaboratively in a team environment.

• Client-service mindset with the ability to build and maintain professional relationships.

• Knowledge or ability to learn Microsoft Office Suite, or Microsoft 365.

Required Qualifications & Education:

• Bachelor’s degree in accounting, Finance, Business Administration, or related field.

• 2–4 years of experience in billing, accounting, or finance, preferably within a law firm or professional services environment.

• Experience supporting high-volume billing operations and handling complex client accounts.

• Familiarity with electronic billing processes, invoice submission, and appeals for rejected or short-paid invoices.

• Demonstrated experience using Microsoft Office Suite (particularly Excel) in a professional setting.

Preferred Qualifications & Education:

• Experience with legal billing software or e-billing platforms (e.g., Elite, Aderant, or similar systems).

• Prior experience working with attorneys or practice groups in a law firm environment.

• Understanding of client-specific billing guidelines and compliance requirements.

• Exposure to budgeting or financial reporting for practice groups or departments.

Physical Requirements:

• Ability to sit or stand for extended periods of time.

• Moderate or advanced keyboard usage.

The base salary range for this position is $44.20 - 66.30 per hour. An individual's actual compensation will depend on the individual's qualifications and experience. In addition to the base compensation, Holland & Knight provides bonus opportunities and an exceptional benefits package.

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.