Reception & Scanning Assistant
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What you'll do
- Be the first point of contact on our reception desk for our internal and external customers
- Provide excellent customer service while answering calls, managing a switchboard, taking messages, and looking after an enquiries mailbox
- Provide support to our Scanning department by efficiently and accurately scanning and indexing customer and Society documents
- Work closely with colleagues to learn all aspects of the role within your comprehensive training program
What they're looking for
- Experience of working with internal and/or external, customers to ensure the highest quality service experience
- Excellent written and verbal communication skills environment
- Competent in the basic use of Microsoft packages - Word, Excel, Outlook and Office 365
- Proven administration skills
Nice to have
- Experience of working within Financial Services administration
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Role: Reception & Scanning Assistant
Location: Newbury (Head Office)
Hours: 35 Hours Monday – Friday, 9am – 5pm
Salary: £25k
At Newbury Building Society, their customers are at the heart of everything they do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person they’re looking for.
Are you organised and efficient with great communication skills? Do you enjoy varied tasks and adding value? Then this could be the role for you.
You will be the first point of contact on our reception desk for our internal and external customers. You will be providing excellent customer service while answering calls, managing a switchboard, taking messages, and looking after an enquiries mailbox.
Occasionally you may be asked to provide support to our Scanning department by efficiently and accurately scanning and indexing customer and Society documents.
As part of the larger Customer Support team, you will work closely with colleagues to learn all aspects of the role within your comprehensive training program.
Why work for us?
We want to help you develop – You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
We want to look after and reward you- You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our wellbeing programmes, and your birthday off.
We want to help others- as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
Essential skills and experience:
- Experience of working with internal and/or external, customers to ensure the highest quality service experience
- Excellent written and verbal communication skills environment
- Competent in the basic use of Microsoft packages - Word, Excel, Outlook and Office 365
- Proven administration skills
Desirable skills and experience:
- Experience of working within Financial Services administration
Interviews:
90-minute competency-based interview held in Newbury at our Head Office
We aim to interview successful applicants within 1 week.
Feedback provided regardless of outcome.
We reserve the right to close this vacancy at any point.
Company
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