Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Role Summary
- Responsible for end-to-end execution and governance of Billing operations, Customer Portal management, and Contract setup activities.
- Requires strong functional expertise, stakeholder management skills, and the ability to lead complex transactions while ensuring compliance with contractual and financial controls.
- Supports process improvements, issue resolution, and mentoring of junior team members.
Key Responsibilities
Billing Operations
- Lead accurate and timely generation of customer invoices in line with contractual terms, pricing models, and billing schedules.
- Handle complex billing scenarios such as milestone-based billing, recurring billing, usage-based billing, credits, rebills, and adjustments.
- Ensure compliance with revenue recognition policies, taxation rules, and internal controls.
- Perform billing reconciliations, variance analysis, and resolution of billing discrepancies.
- Act as escalation point for billing issues raised by internal teams or customers.
Contract Setup & Management
- Review customer contracts, SOWs, amendments, and pricing agreements to ensure correct setup in ERP/OTC systems.
- Lead contract configuration including billing triggers, payment terms, invoicing frequency, and revenue attributes.
- Validate contract data accuracy to ensure downstream billing and revenue processes function correctly.
- Partner with Sales, Legal, Deal Desk, and Finance teams to resolve contract ambiguities and setup issues.
- Maintain contract documentation and audit-ready records.
Customer Portal Management
- Manage and support customer billing portals including invoice presentation, account setup, access management, and data accuracy.
- Resolve customer queries related to invoices, portal access, billing statements, and payment visibility.
- Coordinate portal enhancements, testing, and user acceptance as required.
- Ensure high-quality customer experience by meeting SLAs and reducing billing-related disputes.
Stakeholder & Cross-Functional Collaboration
- Act as primary point of contact for Sales, Collections, Revenue Accounting, IT, and Customer Support for OTC-related matters.
- Provide insights and recommendations to improve billing accuracy and cycle times.
- Support internal and external audits by providing required documentation and explanations.
Qualifications
Bachelors Degree
Additional Information
Job location- Pune (Viman Nagar)
Shift Timings- UK shift
