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Jobs / Customer Service Team Lead in United Kingdom
21 days ago
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SL
Serco Limited·21 days ago
21 days ago

Refuel Section Supervisor

Somerset (BA22 8HT), United KingdomFull-timeMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • refuelling operations
  • fuel quality assurance
  • fuel testing
  • contamination control

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What you'll do

  • Supervise and coordinate refuelling operations, vehicles, equipment, and drivers to ensure safe and efficient service delivery.
  • Carry out fuel-related activities, including aircraft refuelling, fuel testing, contamination checks, and bulk fuel installation inspections.
  • Support the delivery of aviation fuel services in line with customer requirements, contractual commitments, and regulatory standards.
  • Maintain training, competency, and currency records for operational activities and specialist equipment.
  • Monitor hazards, identify risks, and support the reporting of engineering, safety, and near-miss events.
  • Work closely with the Refuel Senior Supervisor and Engineering Support Manager to drive operational performance and continuous improvement.

What they're looking for

  • You hold relevant vocational driving qualifications for operating refuelling vehicles and equipment.
  • You have experience of fuel quality assurance, fuel testing, and contamination control processes.
  • You understand Health and Safety requirements, including Control of Substances Hazardous to Health (COSHH) regulations and quality practices.
  • You're confident using computer systems to maintain accurate operational records and asset information.
  • You have knowledge of aviation operations, airworthiness requirements, and working within a regulated operational environment.
  • You can work effectively under pressure, prioritise competing demands, and build trusted relationships with colleagues and customers.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Refuel Section Supervisor

Location: AESAS, RNAS Yeovilton, BA22 8HT
Salary: Competitive salary plus excellent benefits
Schedule: 38 hours per week

Ready to impact a better future?

As a Refuel Section Supervisor in our Airfield Engineering and Support Services (AESAS) team, you'll help deliver safe, compliant, and effective aviation fuel services in support of military and civilian aircraft operations. Working in a highly regulated environment, you'll supervise the coordination of vehicles, equipment, and drivers while supporting critical operational activity at RNAS Yeovilton.

By helping to maintain fuel quality, operational readiness, and safety standards, you'll contribute to services that support Defence capability and create a positive impact. Through your commitment to trust, care, and innovation, you'll help create impactful solutions that support our customers today while helping to impact a better future.

What you'll do as a Refuel Section Supervisor

  • Supervise and coordinate refuelling operations, vehicles, equipment, and drivers to ensure safe and efficient service delivery.
  • Carry out fuel-related activities, including aircraft refuelling, fuel testing, contamination checks, and bulk fuel installation inspections.
  • Support the delivery of aviation fuel services in line with customer requirements, contractual commitments, and regulatory standards.
  • Maintain training, competency, and currency records for operational activities and specialist equipment.
  • Monitor hazards, identify risks, and support the reporting of engineering, safety, and near-miss events.
  • Work closely with the Refuel Senior Supervisor and Engineering Support Manager to drive operational performance and continuous improvement.

Does this sound like you?

  • You hold relevant vocational driving qualifications for operating refuelling vehicles and equipment.
  • You have experience of fuel quality assurance, fuel testing, and contamination control processes.
  • You understand Health and Safety requirements, including Control of Substances Hazardous to Health (COSHH) regulations and quality practices.
  • You're confident using computer systems to maintain accurate operational records and asset information.
  • You have knowledge of aviation operations, airworthiness requirements, and working within a regulated operational environment.
  • You can work effectively under pressure, prioritise competing demands, and build trusted relationships with colleagues and customers.

What we offer

  • 28 days' holiday plus bank holidays
  • Up to 6% contributory pension scheme
  • Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
  • Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
  • Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
  • Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
  • Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, you will need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Let's impact a better future, together. Apply today.

 

Company

SL
Serco Limited
Somerset (BA22 8HT), United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Serco Limited's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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