Refugee Programs Quality Assurance Specialist

Overview

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.

We’ve been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges.

Position Summary

Credence is seeking a Refugee Programs Quality Assurance Specialist to support program quality, compliance, and performance improvement initiatives within health and human services programs. This role is responsible for analyzing program operations, monitoring compliance, ensuring data accuracy, and supporting quality assurance activities that enhance program effectiveness and service delivery.

The successful candidate will work closely with program staff, stakeholders, and service providers to assess performance, identify opportunities for improvement, provide technical assistance, and support data-driven decision-making. This position requires strong analytical abilities, attention to detail, and a commitment to maintaining high standards of quality and compliance.

Responsibilities include, but are not limited to the duties listed below:

• Monitor program performance and evaluate compliance with established policies, procedures, and quality standards.
• Conduct program, process, and systems analyses to identify opportunities for improvement and operational efficiency.
• Review and validate program, clinical, and surveillance data to ensure accuracy, completeness, and integrity.
• Analyze trends, findings, and performance metrics to identify risks and recommend corrective actions.
• Support quality assurance and continuous improvement initiatives across program operations.
• Collaborate with stakeholders to address compliance concerns and implement quality improvement measures.
• Develop reports, analyses, recommendations, and documentation to support leadership decision-making.
• Assist with monitoring activities, assessments, audits, and program reviews.
• Provide technical assistance, guidance, and training to staff, providers, and program partners.
• Maintain documentation supporting compliance, quality assurance findings, and corrective action activities.
• Collaborate with cross-functional teams to support quality, performance, and operational goals.
• Apply analytical and problem-solving skills to support mission-critical health and human services programs.

Requirements

• Bachelor's degree in Public Health, Healthcare Administration, Nursing, Health Information Management, Public Administration, Social Work, Health Sciences, Program Management, Data Analytics, or a related field.
• Minimum of four (4) years of relevant professional experience supporting quality assurance, program compliance, healthcare operations, public health programs, data management, performance improvement, or related fields.
• Experience performing program, process, or systems analysis and developing solutions to support operational effectiveness and quality improvement initiatives.
• Experience monitoring program performance and evaluating compliance with established policies, procedures, standards, and requirements.
• Experience managing, reviewing, and validating data to ensure accuracy, completeness, and consistency.
• Knowledge of quality assurance principles, compliance monitoring practices, and performance improvement methodologies.
• Ability to analyze complex information, identify trends, risks, and areas for improvement, and recommend corrective actions.
• Experience preparing reports, analyses, findings, and recommendations for stakeholders and leadership.
• Strong analytical, critical-thinking, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills with the ability to collaborate effectively with diverse stakeholders.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Ability to provide training, guidance, and technical assistance to program staff, providers, and partners.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources