Regional Delivery Manager Benelux

The Regional Field Delivery Manager is responsible for overseeing and managing service operations supporting the installation, repair and maintenance of Vertiv (and legacy company) equipment on customer sites across specific geographical areas. This role ensures the efficient and timely service delivery of products while maintaining high customer satisfaction. 

RESPONSIBILITIES 

• Lead and manage a team of Field Delivery Managers to provide Services to our customers, ensuring high performance and adherence to company standards. 

• Take accountability for driving Financial performance within the teams to meet Forecasts and Budget Targets. 

• Develop and implement operational strategies to improve delivery processes and customer service. 

• Partner with support functions to ensure work schedules are appropriate to customer demand balanced with ensuring effective allocation of resources 

• Conduct regular performance reviews and training sessions to maintain team effectiveness. 

• Analyse delivery data to identify trends and make data-driven decisions to enhance operational efficiency. 

• Ensure compliance with health and safety regulations and company policies. 

• Build and maintain relationships with key clients and stakeholders. 

SKILLS & COMPETENCIES 

• Team leadership and performance management. 

• Customer relationship management. 

• Operational planning and resource optimization. 

• Safety and compliance awareness. 

• Data-driven decision-making and reporting. 

• Financial/commercial accumen 

QUALIFICATIONS 

• Formal Engineering qualification in a related field 

• Proven experience managing field service team managers in a technical or engineering environment. 

• Strong leadership, coaching and people management skills. 

• Excellent problem-solving and decision-making capabilities. 

• Effective communication and interpersonal skills. 

PHYSICAL & ENVIRONMENTAL DEMANDS 

• Please list all physical and environmental demands that may performed on a regular basis.  

TIME TRAVEL REQUIRED 

• 25% 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.   

OUR CORE PRINCIPALS:  Safety.  Integrity.  Respect.  Teamwork.  Diversity & Inclusion. 

OUR STRATEGIC PRIORITIES 

• Customer Focus 

• Operational Excellence 

• High-Performance Culture 

• Innovation 

• Financial Strength 

OUR BEHAVIORS 

• Own It 

• Act With Urgency 

• Foster a Customer-First Mindset 

• Think Big and Execute 

• Lead by Example 

• Drive Continuous Improvement 

• Learn and Seek Out Development 

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.  

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers