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Jobs / Customer Service Manager in Australia
17 days ago
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Opteon·17 days ago
17 days ago

Regional Director/Associate Director

Brisbane, AustraliaFull-timeHybridSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • leadership
  • performance management
  • operational execution
  • coaching

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About this role

About us

At Opteon, we’re reimagining the future of property solutions.

As a leading valuation and insights firm across Australia, New Zealand and the United States, we deliver trusted advice by combining deep human expertise with industry‑leading technology and data intelligence.

But value at Opteon goes beyond the work we do for our clients, it’s how we support our people. We invest in flexible ways of working, meaningful career pathways, mentoring and leadership development, all underpinned by a strong safety‑first culture and comprehensive benefits.

Now entering an exciting new phase of growth, Opteon continues to expand globally and diversify our capabilities, while staying grounded in what matters most which is delivering value that truly makes a difference for our clients, our people and the communities we serve.

About the role

The role will be based in South East Queensland, covering Brisbane, the Gold Coast and the Sunshine Coast.

The Regional Director / Associate Director will be responsible for driving the operational performance of their team, while leading by example and fostering a high‑performing, engaged and collaborative group of Valuers.

In this role, you will provide strong leadership through coaching, mentoring, regular communication and engagement initiatives, supporting your team to achieve both individual and collective outcomes. You will play a key role in leading change initiatives and ensuring Opteon’s processes, standards and ways of working are consistently embedded across the region.

Proactive performance management is essential, with accountability for consistent reporting and improvement across key metrics including turnaround time (TAT), quality, queries, quoting, financial performance and work‑in‑progress (WIP) management. You will set clear expectations, identify opportunities for improvement, and implement strategies to enhance overall team performance.

What Sets You Apart

You are a driven and commercially minded leader with highly developed people leadership capabilities, complemented by exceptional communication and business development skills.

You bring a strong client network, a commitment to continuous professional development, and the ability to translate strategy into tangible outcomes. You are comfortable leading through change, influencing at senior levels, and driving performance across a regional portfolio.

You will also demonstrate the following

  • Proven leadership experience, with a minimum of 2+ years in a senior leadership role, and a demonstrated ability to implement regional business plans and translate them into effective operational execution
  • Extensive valuation experience, with 5+ years as a Certified Practising Valuer (preferred)
  • Post‑graduate qualification in a relevant discipline
  • Associate membership of the Australian Property Institute (API)

What we offer 

  • Onboarding & Training: Company induction and continuous training to ensure your success
  • Career Development: Access experienced professionals across all valuation disciplines, plus leadership training and free LinkedIn Learning to grow your specialist or leadership skills
  • Referral Bonus Scheme: Refer candidates to open vacancies at Opteon and be rewarded with a bonus upon their successful hire.
  • Paid Parental Leave: Receive paid leave to spend quality time at home with your child 
  • Novated Leasing Options: Lease a car with our flexible novated leasing program
  • Work-Life Balance: Enjoy flexible working arrangements that suit your lifestyle
  • Our partnership with Medibank means you will be eligible for discounts as an Opteon employee 
  • Rewards & Recognition: Be acknowledged for your hard work through our Reward & Recognition program, including Annual Awards night, Service recognition and more 
  • Support When You Need It: Access confidential support anytime through Intellect, our mental health and wellbeing platform

Our Commitment to Inclusion

Opteon is committed to cultivating and preserving a culture of inclusion and connectedness, where employees are embraced for their unique qualities and valued for their contributions. We encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.

How to apply

If you are interested, please click the apply button and ensure you submit your

resume. 

Want to see our other opportunities? Check out our Careers Page to view our available roles across a range of Valuation sectors - https://opteonsolutions.com/au/careers

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Company

Opteon
Brisbane, Australia

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Opteon's careers site·first seen 7 Aug 2026·last verified 9 Sept 2026·How we source jobs

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