Regional General Manager

Travel Associates is Australia and New Zealand’s leading luxury travel agency, renowned for curating bespoke travel experiences with a personal touch. With a team of highly experienced travel advisors, Travel Associates offers exceptional service and expert guidance, delivering tailor-made journeys that go beyond the ordinary. Whether it’s a five-star escape, a once-in-a-lifetime adventure, or a special celebratory trip, Travel Associates brings a wealth of knowledge and passion to every itinerary. 

As the Regional General Manager, you will lead the operational excellence, sales performance, and growth of a high-performing retail network across your region. You will play a critical role in bringing brand strategy to life, driving profitability, market share, and customer outcomes while leading a team of Business Leaders to achieve exceptional results.  

This is a highly influential leadership opportunity where you will champion culture, develop future leaders, and drive meaningful business transformation. If you're passionate about growing people, delivering commercial success, and leading through change, this role offers the opportunity to make a significant impact. 

This role can be based out of our Sydney or Melbourne Head Office.

 
Day to day: 

• Lead and execute the brand and business strategy across the regional retail network, driving sales growth, market share, and operational excellence 

• Oversee regional business performance, including profitability, productivity, budgeting, forecasting, and achievement of key commercial KPIs 

• Manage day-to-day retail operations, workforce planning, compliance, and resource allocation to ensure efficient network performance 

• Coach, mentor, and develop Business Leaders, fostering a high-performance culture, succession planning, employee engagement, and leadership capability 

• Drive exceptional client experiences through sales coaching, premium client engagement, database growth strategies, and management of escalated client matters  

• Lead and embed change initiatives across the region, ensuring successful adoption of projects, business improvements, and strategic priorities 

• Build strong relationships with internal and external stakeholders while identifying and delivering growth opportunities across the network 

You'll be perfect for the role if you have: 

• 8–10 years’ experience in the travel industry 

• Minimum 5 years’ experience in leadership of a high-performance culture or area 

• Proven track record in achieving targets and demonstrated success in both transformation and operational KPIs 

• Coaching and development experience 

• Understanding of premium and luxury brands 

• Experience in team management, leading a network of Business Leaders and their teams