Regional Operations Specialist
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What you'll do
- Lead the operational performance of assigned Bus Partners, ensuring compliance with Flix operational standards and achievement of operational KPIs.
- Build strong partnerships by providing continuous coaching, training, and operational support to Bus Partners, drivers, and operational stakeholders.
- Coordinate cross-functional initiatives with Customer Service, Network Planning, Legal, Finance, and other internal teams to ensure seamless operations.
- Monitor service quality through operational KPIs, field inspections, audits, and performance reviews, driving continuous improvement initiatives.
- Manage operational incidents, regulatory compliance, and corrective action plans to ensure safe and reliable operations.
- Source, evaluate, and manage operational suppliers while supporting new route launches, fleet readiness, and network expansion.
- Analyze operational performance using Flix systems and reporting tools to identify improvement opportunities and optimize processes.
What they're looking for
- Bachelor's degree in Business Administration, Logistics, Industrial Engineering, Transportation or a related field.
- 4 years of experience in operations, transportation, logistics, mobility, or service operations management.
- Experience managing external partners, suppliers, or operational stakeholders while driving performance and accountability.
- Strong analytical skills with experience using operational KPIs, Microsoft Excel, and reporting tools to support decision-making.
- Excellent communication, stakeholder management, and problem-solving skills, with the ability to influence without direct authority.
- Ability to work independently in a fast-paced environment, manage multiple priorities, and travel frequently across the assigned region.
- Proficiency in English.
Nice to have
- Experience in passenger transportation, mobility, fleet operations, regulatory compliance, Lean/Continuous Improvement methodologies.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
The Operations team is responsible for ensuring the safe, reliable, and high-quality execution of Flix services across Mexico. As a Regional Operations Manager, you will work closely with Bus Partners and cross-functional teams to drive operational excellence, ensure compliance with Flix standards, and support the continuous growth of our network.
About the Role
- Lead the operational performance of assigned Bus Partners, ensuring compliance with Flix operational standards and achievement of operational KPIs.
- Build strong partnerships by providing continuous coaching, training, and operational support to Bus Partners, drivers, and operational stakeholders.
- Coordinate cross-functional initiatives with Customer Service, Network Planning, Legal, Finance, and other internal teams to ensure seamless operations.
- Monitor service quality through operational KPIs, field inspections, audits, and performance reviews, driving continuous improvement initiatives.
- Manage operational incidents, regulatory compliance, and corrective action plans to ensure safe and reliable operations.
- Source, evaluate, and manage operational suppliers while supporting new route launches, fleet readiness, and network expansion.
- Analyze operational performance using Flix systems and reporting tools to identify improvement opportunities and optimize processes.
About You
- Bachelor's degree in Business Administration, Logistics, Industrial Engineering, Transportation or a related field.
- 4 years of experience in operations, transportation, logistics, mobility, or service operations management.
- Experience managing external partners, suppliers, or operational stakeholders while driving performance and accountability.
- Strong analytical skills with experience using operational KPIs, Microsoft Excel, and reporting tools to support decision-making.
- Excellent communication, stakeholder management, and problem-solving skills, with the ability to influence without direct authority.
- Ability to work independently in a fast-paced environment, manage multiple priorities, and travel frequently across the assigned region.
- Preferred: Experience in passenger transportation, mobility, fleet operations, regulatory compliance, Lean/Continuous Improvement methodologies.
- Proficiency in English.
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
Company
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