Regional Support Manager
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What you'll do
- Follow-up on all requests submitted from customers.
- Work with the sales team to support existing customers
- Work with local partners and distributors to support them in driving successful adoption.
- Develop the knowledge base of our distributors and bolster public perception of our products
- Manage tickets and RMA and work with internal teams from the identify of an issue and through the entire life cycle of the adoption.
- Travel may be required, up to 40%.
- Coordinate and schedule regular calls with existing customers.
- Focus on customer loyalty
- Proactively look out for customers’ business, suggesting new and innovative ways to keep them succeeding with Axon products
- Facilitate integration with existing customer platforms.
- Installation and commissioning
What they're looking for
- Dutch citizenship is required in order to work with sensitive Government data
- Tactically focused on managing customer success adoption
- Mission driven mentality, highly motivated, with a drive to execute on tasks
- Ability to operate autonomously and take responsibility
- Strong understanding of customer success in territory
- Strong understanding of service management topic
- Fluent in English and local language with strong communication skills (written and verbal).
- Strong public speaking skills
- The ability to legally live in territory, and travel to other countries as required. This may require you to personally obtain work and travel visas
- The ability to work with all levels in an organization effectively and build strong partnerships
- Strong computer skills - proficiency in MS Office, CRM, and collaboration tools (i.e. Salesforce, Trello, etc.). Ability to quickly learn other programs (e.g. Quip, Slack etc.)
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Are you ready to make your mark on the world and save lives? Does the thought of bridging the gap between citizens and public safety professionals excite you? Do you enjoy working with a team to develop new business in a market that is exploding? In a world where Public Safety is becoming an ever increasing challenge, we are building the future by bringing new technologies to the Public Safety arena. We are a company of passionate people with the noble mission: to protect life, protect truth, and make communities safer.
As the Regional Support Manager (RSM), you will be tasked with driving customer success and adoption of Axon products and solutions, with the objective of grant a successful adoption and use of our technology for the Public Safety and adjacent sectors in the region. To accomplish this objective, you will be responsible for working with the Country Manager, the Sales and Engineer team, with the in-country partners and distributors to support our customers. Axon is seeking professionals that can work at the tactical level and drive a successful adoption through persistence and execution.
Your Day to Day
- Follow-up on all requests submitted from customers.
- Work with the sales team to support existing customers
- Work with local partners and distributors to support them in driving successful adoption.
- Develop the knowledge base of our distributors and bolster public perception of our products
- Manage tickets and RMA and work with internal teams from the identify of an issue and through the entire life cycle of the adoption.
- Travel may be required, up to 40%.
- Coordinate and schedule regular calls with existing customers.
- Focus on customer loyalty
- Proactively look out for customers’ business, suggesting new and innovative ways to keep them succeeding with Axon products
- Facilitate integration with existing customer platforms.
- Installation and commissioning
What You’ll Bring
- Tactically focused on managing customer success adoption
- Mission driven mentality, highly motivated, with a drive to execute on tasks
- Ability to operate autonomously and take responsibility
- Strong understanding of customer success in territory
- Strong understanding of service management topic
- Fluent in English and local language with strong communication skills (written and verbal).
- Strong public speaking skills
- The ability to legally live in territory, and travel to other countries as required. This may require you to personally obtain work and travel visas
- The ability to work with all levels in an organization effectively and build strong partnerships
- Strong computer skills - proficiency in MS Office, CRM, and collaboration tools (i.e. Salesforce, Trello, etc.). Ability to quickly learn other programs (e.g. Quip, Slack etc.)
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
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