Regional Technical Manager
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What you'll do
- Providing technical and quality support to customers and dealers within your region
- Leading the management of Dealer Quality Reports (DQRs) and driving resolution outcomes
- Supporting dealers with complex technical, warranty and service agreement matters
- Building strong relationships with fleet customers through regular site visits
- Partnering with dealers to improve service performance and customer satisfaction
- Managing technical and commercial goodwill cases
- Supporting breakdown assistance and product support activities across the region
- Auditing warranty and service agreement claims and ensuring adherence to processes
- Working closely with Product Support and Commercial teams to deliver customer-focused solutions
- Developing action plans based on customer feedback and identified improvement opportunities
- Resolving customer concerns and supporting positive dealer-customer relationships
What they're looking for
- Extensive experience within heavy vehicle technical operations, product support, service or engineering environments
- Customer-focused with a passion for delivering exceptional service outcomes
- Proven ability to investigate issues, solve problems and manage stakeholder expectations
- Excellent communication and conflict resolution skills
- Strong commercial awareness and business acumen
- Ability to work autonomously while collaborating across multiple teams
- Proficiency with Microsoft Office applications and retail service systems
- Leadership capability and the confidence to influence outcomes without direct authority
Nice to have
- Trade qualification in the automotive, heavy vehicle or related industry highly regarded
- Strong understanding of Volvo, Mack or heavy vehicle service operations will be highly regarded
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
We are looking for a Regional Technical Manager to join our Services & Retail Development team. This critical role is responsible for delivering exceptional technical support and service outcomes across a designated region, acting as the bridge between Volvo Group Australia, our dealer network and our customers.
You will be the technical expert and trusted advisor within your region, supporting dealer performance, resolving technical and quality concerns, and helping customers maximise uptime and productivity. This is an opportunity to combine your technical expertise with customer relationship management, strategic problem-solving and commercial acumen.
Key Responsibilities will include:
- Providing technical and quality support to customers and dealers within your region
- Leading the management of Dealer Quality Reports (DQRs) and driving resolution outcomes
- Supporting dealers with complex technical, warranty and service agreement matters
- Building strong relationships with fleet customers through regular site visits
- Partnering with dealers to improve service performance and customer satisfaction
- Managing technical and commercial goodwill cases
- Supporting breakdown assistance and product support activities across the region
- Auditing warranty and service agreement claims and ensuring adherence to processes
- Working closely with Product Support and Commercial teams to deliver customer-focused solutions
- Developing action plans based on customer feedback and identified improvement opportunities
- Resolving customer concerns and supporting positive dealer-customer relationships
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
- Trade qualification in the automotive, heavy vehicle or related industry highly regarded
- Extensive experience within heavy vehicle technical operations, product support, service or engineering environments
- Strong understanding of Volvo, Mack or heavy vehicle service operations will be highly regarded
- Customer-focused with a passion for delivering exceptional service outcomes
- Proven ability to investigate issues, solve problems and manage stakeholder expectations
- Excellent communication and conflict resolution skills
- Strong commercial awareness and business acumen
- Ability to work autonomously while collaborating across multiple teams
- Proficiency with Microsoft Office applications and retail service systems
- Leadership capability and the confidence to influence outcomes without direct authority
What’s in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:
- Annual salary reviews
- Career development and global opportunities across the Volvo Group
- Generous parental leave benefits
- Additional annual leave purchase options
- Employee Assistance Program
- Health and wellbeing initiatives
- Collaborative and supportive team culture
- Opportunity to work with some of the world's most recognised transport brands
- Make a direct impact on customer success and dealer performance across your region
Ready for the next move?
If you are a technical professional who thrives on solving problems, building trusted relationships and delivering outstanding customer outcomes, we'd love to hear from you. Join Volvo Group Australia and help drive the future of transport.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
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