Relationship Manager

Key Responsibilities:

·       Manage overall branch sales operations, including business development, customer service, and compliance.

·       Drive home loan business growth through direct sourcing, DSA and open-market channels.

·       Build and maintain strong customer and builder relationships to maximize business value and cross-sell opportunities.

·       Develop and implement strategies to achieve branch sales targets.

·       Monitor branch portfolio performance and implement corrective measures.

·       Ensure adherence to regulatory guidelines, internal policies, and audit requirements.

·       Collaborate with Operations and Risk teams to streamline loan processes, maintain portfolio quality, and control NPAs.

·       Oversee collections for acquired portfolios to ensure healthy asset quality.

·       Track market trends, competitive activities, and customer feedback; recommend strategies to enhance business outcomes.

·       Execute promotional campaigns, contests, and innovative initiatives to boost customer acquisition.

Skills Required:

·       Proven ability to lead sales teams and manage branch-level P&L.

·       Strong business development, networking, negotiation, and influencing skills.

·       Excellent interpersonal, communication, and problem-solving abilities.

·       High motivation, self-starter attitude, and bias for action in a high-performance environment.

·       Strong analytical skills to track performance and drive profitability.

·       Working knowledge of Excel and sales MIS tools

Educational Qualifications and Experience:

·       <2–5 years of experience in Home Loan or Mortgage Sales within BFSI/NBFC; exposure to Loans Against Property preferred.

·       Prior experience in direct customer acquisition and channel sales; strong local market knowledge and established regional network.

·       Minimum Graduate