Relief Security Operations Centre Operator - Cambridge - CB21
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What you'll do
- Deliver outstanding customer service by answering calls promptly, professionally, and with a positive attitude
- Act as the first point of contact for clients, ensuring queries and issues are resolved quickly or escalated appropriately
- Provide clear, accurate, and timely information to clients and internal teams
- Complete detailed and accurate reports for clients and managers
- Monitor and respond to CCTV systems (full training provided)
- Support staff welfare through check-in calls and proactive communication
- Assist with resourcing and arranging shift coverage as required
- Oversee Mobile Patrol and Response Teams, ensuring alarm responses are logged and actioned
- Manage out-of-hours telephone answering for Dardan’s clients, maintaining a calm and professional tone at all times
What they're looking for
- Right to work in the UK and a five-year checkable history
- Punctual, reliable, and committed to delivering exceptional service
- Outstanding telephone communication skills with a professional and friendly manner
- Passionate about creating a positive customer experience
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Highly intuitive, proactive, and able to make informed decisions quickly
- Presentable and aligned with our corporate brand
- Resilient and adaptable in a dynamic environment
Nice to have
- SIA CCTV Licence is desirable, but not essential
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About us
Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy.
Our mission
Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time.
Our Vision
To be a trusted partner for Security solutions through intelligence, innovation, and influence.
Reward and Benefits
Unlimited training and opportunities to progress
£15.81 per hour
Flexible shift pattern; working days, nights and weekends
On-site Gym
Free on-site parking
Up to 28 days paid holiday (site and shift dependant)
Recognition rewards
Access to a 24/7 employee wellbeing support line
Virtual GP Service
Earn an extra bonus through recommend a Friend Scheme, no limits
The Opportunity
We have an exciting opportunity for a Security Operations Centre (SOC) Operator to join our team at our Head Office in the beautiful grounds of Granta Park. This role is ideal for someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer service over the phone and via email. As part of a multi-skilled team, you will be the first point of contact for clients and colleagues, ensuring every interaction is handled professionally and efficiently. You will play a key role in supporting our out-of-hours operations, providing reassurance and solutions when they matter most.
This position offers excellent opportunities for development and progression, with full training provided before you start. If you have a strong background in telephone-based customer service or call centre work, this could be the perfect next step for you.
Your duties include (but are not limited to):
Deliver outstanding customer service by answering calls promptly, professionally, and with a positive attitude
Act as the first point of contact for clients, ensuring queries and issues are resolved quickly or escalated appropriately
Provide clear, accurate, and timely information to clients and internal teams
Complete detailed and accurate reports for clients and managers
Monitor and respond to CCTV systems (full training provided)
Support staff welfare through check-in calls and proactive communication
Assist with resourcing and arranging shift coverage as required
Oversee Mobile Patrol and Response Teams, ensuring alarm responses are logged and actioned
Manage out-of-hours telephone answering for Dardan’s clients, maintaining a calm and professional tone at all times
Full in-house training will be provided.
Essential Skills and Experience
SIA CCTV Licence is desirable, but not essential
Right to work in the UK and a five-year checkable history
Punctual, reliable, and committed to delivering exceptional service
Outstanding telephone communication skills with a professional and friendly manner
Passionate about creating a positive customer experience
Proficient in Microsoft Office (Excel, Word, Outlook)
Highly intuitive, proactive, and able to make informed decisions quickly
Presentable and aligned with our corporate brand
Resilient and adaptable in a dynamic environment
We are Dardan
Dardan is a people focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue’s “One to Watch”.
Diversity, Inclusion and Equality
At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients.
We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values.
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Company
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