Renewals Manager
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What you'll do
- Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date
- Achieve or exceed quarterly revenue goals, tied to retention, growth and term extension of existing customer contracts
- Partner with Customer Success to assess customer health and drive the appropriate renewal solution
- Maintain and report an accurate forecast of renewals within assigned book
- Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale
- Escalate whenever appropriate to help resolve customer concerns
- Identify “at-risk” renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals
- Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities
- Collaborate cross functionally with Legal and Deals Desk as applicable
- Recommend and contribute to process improvements
What they're looking for
- 2-5 related cybersecurity and renewals experience
- Ability to work independently and as part of a team
- High collaborative with ability to succeed in an entrepreneurial environment
- Proven track record of success and over-achievement of renewal quota in previous positions
- Deep understanding of SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility
- Experience in SaaS revenue organization: Sales, CSM, or prior renewals team experience
- Familiarity with systems: Salesforce, CPQ, IronClad, ChurnZero
- Confidence and ability to navigate customer and partner renewal processes per Wiz rules of engagement
- Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.
Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!
Summary:
Alongside Wiz's broader Sales and Customer Success teams, our Renewal Manager is playing a critical role in Wiz's customer retention and expansion strategy.
Wiz is looking for a Renewal Manager who is motivated, collaborative and process-oriented to secure up-for-renewal dollars and mitigate renewal risk. Ideal candidates will exhibit high levels of business and sales acumen all the while maintaining a customer-first approach.
What you'll do:
- Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date
- Achieve or exceed quarterly revenue goals, tied to retention, growth and term extension of existing customer contracts
- Partner with Customer Success to assess customer health and drive the appropriate renewal solution
- Maintain and report an accurate forecast of renewals within assigned book
- Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale
- Escalate whenever appropriate to help resolve customer concerns
- Identify “at-risk” renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals
- Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities
- Collaborate cross functionally with Legal and Deals Desk as applicable
- Recommend and contribute to process improvements
What you'll bring:
- 2-5 related cybersecurity and renewals experience
- Ability to work independently and as part of a team
- High collaborative with ability to succeed in an entrepreneurial environment
- Proven track record of success and over-achievement of renewal quota in previous positions
- Deep understanding of SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility
- Experience in SaaS revenue organization: Sales, CSM, or prior renewals team experience
- Familiarity with systems: Salesforce, CPQ, IronClad, ChurnZero
- Confidence and ability to navigate customer and partner renewal processes per Wiz rules of engagement
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
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