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Jobs / Customer Retention Specialist in India
18 days ago
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Sophos·18 days ago
18 days ago

Renewals Manager EMEA - India based

IndiaFull-timeRemoteMid · 5-10 yearsCustomer Retention Specialist

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Must-have skills for this role

  • leadership
  • customer retention
  • coaching
  • forecasting

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Apply faster with autofill FREEsophos uses Lever - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
 
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
 
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

At Sophos, we protect people from cybercrime by developing powerful and intuitive products and services that provide the world's most effective cybersecurity for organisations of any size.
The Sophos Global Renewals team is dedicated to ensuring every customer realises the value they receive by renewing and expanding our business partnership.
As a manager of emerging Renewals, you will lead a team of renewal representatives to achieve and exceed renewal rate and ACV business targets across multiple segments (commercial, mid-market and enterprise portfolio) Reporting to the Sales Director, Renewals, you will play a pivotal role in ensuring the ongoing retention and growth of our customer base across the Middle East region.
You will be a highly personal leader, with a strong focus on enabling, supporting, and coaching a team of renewals representatives. You will partner closely with the sales leadership team in the region whilst also being part of the EMEA renewals leadership team.
 Accurately forecasting your business and being part of the renewals leadership team. 
 Your team will work collaboratively with the sales team and our extended sales team of external partners and distributors.

Company

Sophos
India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Sophos's careers site·first seen 2 Sept 2026·last verified 9 Sept 2026·How we source jobs

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