Renewals Representative
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What you'll do
- Renewal Strategy – Own, drive, and lead the end-to-end renewals process in partnership with the Customer Success team to preserve and enhance customer contracts and relationships
- Renewal Execution – Actively engage with key customer decision-makers to identify requirements, uncover roadblocks, and ensure on-time renewal commitments; negotiate and execute renewal contracts (in partnership with Legal) that align with customer goals
- Renewal Forecasting – Maintain and report an accurate rolling 90-day forecast of renewals within your assigned territory, with a high degree of accuracy and pipeline hygiene
- Account Growth – Identify and develop upsell and cross-sell opportunities upon contract renewal to maximize customer contract value and drive business growth
- Revenue Retention – Execute and contribute to renewal engagement playbooks aimed at maximizing revenue retention and proactively managing churn risk across your book of business
- Customer Health Management – Partner with Customer Success and Support to monitor account health signals and build proactive strategies for at-risk accounts ahead of renewal
- Cross-functional Collaboration – Work closely with Sales, Legal, and Leadership to align on renewal strategy, escalations, and complex deal navigation
What they're looking for
- Demonstrated track record of consistently owning, driving, and closing a renewals or account management process from start to finish.
- Strong negotiation and objection-handling skills with the ability to navigate multi-stakeholder, complex renewal conversations.
- Excellent written and verbal communication skills with the ability to build trust and rapport with customers and internal partners.
- Proven ability to manage a high-volume book of business while maintaining forecast accuracy and pipeline discipline.
- Self-motivated with a results-driven mindset, a strong desire to exceed quota, and the ability to thrive in a fast-paced, remote-first environment.
- Ability to identify expansion opportunities including upsell, cross-sell, and multi-year agreements within the renewal cycle.
- Strong relationship-building skills and a genuine commitment to customer success and long-term retention.
Nice to have
- Experience with Salesforce or other CRM platforms for pipeline management and reporting
- Familiarity with SaaS subscription models and recurring revenue metrics such as GRR, NRR, and churn
- Prior leadership or mentorship experience within a sales or renewals organisation.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About LastPass
LastPass delivers Secure Access Essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials straight from the browser. Trusted by more than 100,000 businesses and millions of users worldwide, LastPass blends strong security with everyday simplicity. From discovering unapproved AI and applications to reducing login friction and securing credentials across the business, LastPass delivers on its mission to give everyone seamless access to everything they need to work, move fast, and stay protected as their environments evolve.
Curious about our products? Visit our website and try it free!
We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us!
LastPass is looking for a Renewals Representative:
About the team:
The Global Renewals team operates at the intersection of customer success and revenue operations, with direct impact on the health of the business. Spanning North America, APAC, and EMEA, we protect and grow LastPass's recurring revenue across a large and diverse customer base — bringing ownership, collaboration, and a genuine commitment to the customers we serve.
If you are passionate about complex problem solving and motivated by scale, then this is the role for you!
Who will you work with?
You will work closely with Customer Success Managers, Account Executives, Revenue Operations, Customer Support, and Legal to navigate complex renewal cycles and align on contract strategy. You will also engage directly with customer stakeholders — including procurement leads, IT decision-makers, and economic buyers — to drive timely, value-aligned renewal outcomes across your assigned territory.
What are some of the exciting challenges you will be working on?
- Renewal Strategy – Own, drive, and lead the end-to-end renewals process in partnership with the Customer Success team to preserve and enhance customer contracts and relationships
- Renewal Execution – Actively engage with key customer decision-makers to identify requirements, uncover roadblocks, and ensure on-time renewal commitments; negotiate and execute renewal contracts (in partnership with Legal) that align with customer goals
- Renewal Forecasting – Maintain and report an accurate rolling 90-day forecast of renewals within your assigned territory, with a high degree of accuracy and pipeline hygiene
- Account Growth – Identify and develop upsell and cross-sell opportunities upon contract renewal to maximize customer contract value and drive business growth
- Revenue Retention – Execute and contribute to renewal engagement playbooks aimed at maximizing revenue retention and proactively managing churn risk across your book of business
- Customer Health Management – Partner with Customer Success and Support to monitor account health signals and build proactive strategies for at-risk accounts ahead of renewal
- Cross-functional Collaboration – Work closely with Sales, Legal, and Leadership to align on renewal strategy, escalations, and complex deal navigation
What does it take to work at LastPass?
- Demonstrated track record of consistently owning, driving, and closing a renewals or account management process from start to finish.
- Strong negotiation and objection-handling skills with the ability to navigate multi-stakeholder, complex renewal conversations.
- Excellent written and verbal communication skills with the ability to build trust and rapport with customers and internal partners.
- Proven ability to manage a high-volume book of business while maintaining forecast accuracy and pipeline discipline.
- Self-motivated with a results-driven mindset, a strong desire to exceed quota, and the ability to thrive in a fast-paced, remote-first environment.
- Ability to identify expansion opportunities including upsell, cross-sell, and multi-year agreements within the renewal cycle.
- Strong relationship-building skills and a genuine commitment to customer success and long-term retention.
It's great, but not required:
- Experience with Salesforce or other CRM platforms for pipeline management and reporting
- Familiarity with SaaS subscription models and recurring revenue metrics such as GRR, NRR, and churn
- Prior leadership or mentorship experience within a sales or renewals organisation.
Our compensation reflects the cost of labor across several US geographic markets. In addition to the base pay, this position will have commission. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
Why LastPass?
- The leader in secure access
- High-growth, collaborative environment with inclusive teams
- Remote-first culture
- Competitive compensation
- Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days
- Parental leave
- Comprehensive health coverage, including dependents
- Home office setup support
- LastPass Families free account for up to 5 members
- Continuous learning and development opportunities, including an annual learning stipend to invest in your growth
- Peer-to-peer recognition through Motivosity
- Employee Assistance Program for well-being support
- Remote work stipend to support your home office needs
- Short-Term or Remote-Centric Work Arrangements for added flexibility
Unlock your potential with us - your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let's build the future together!
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Company
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