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Jobs / Customer Service Team Lead in United Kingdom
13 days ago
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VG
Venn Group·13 days ago
13 days ago

Repairs and Compliance Team Leader

London, United KingdomMid · 2-5 years₹43,700/yr · est.Customer Service Team Lead

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Must-have skills for this role

  • repairs management
  • maintenance management
  • compliance management
  • contractor management

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What you'll do

  • Leading the delivery of responsive repairs, maintenance and compliance services across a residential property portfolio
  • Managing contractors, maintenance operatives and customer service staff to ensure high-quality service delivery and value for money
  • Overseeing statutory compliance programmes including gas safety, fire safety, asbestos management and electrical testing
  • Managing maintenance budgets, monitoring contractor performance and producing compliance and expenditure reports
  • Ensuring void properties are maintained to agreed standards and supporting the achievement of key performance targets
  • Building positive relationships with tenants, contractors and internal stakeholders to drive customer satisfaction and service improvement

What they're looking for

  • Proven experience managing repairs, maintenance or property compliance services
  • Strong knowledge of health and safety legislation and property services compliance requirements
  • Experience managing contractors, service contracts and maintenance budgets
  • Excellent communication, organisational and stakeholder management skills
  • Ability to analyse performance data and produce clear reports

Nice to have

  • Housing sector experience is highly desirable
  • Relevant housing or property qualification desirable

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Repairs and Compliance Team Leader – London – £43.7K – 12 month FTC

Venn Group's specialist E&F recruitment team is recruiting for a Repairs and Compliance Team Leader on behalf of a respected housing organisation in London. This opportunity offers the chance to lead essential repairs and compliance services while making a tangible difference to residents' homes and wellbeing.

The Role

You will be responsible for:

  • Leading the delivery of responsive repairs, maintenance and compliance services across a residential property portfolio
  • Managing contractors, maintenance operatives and customer service staff to ensure high-quality service delivery and value for money
  • Overseeing statutory compliance programmes including gas safety, fire safety, asbestos management and electrical testing
  • Managing maintenance budgets, monitoring contractor performance and producing compliance and expenditure reports
  • Ensuring void properties are maintained to agreed standards and supporting the achievement of key performance targets
  • Building positive relationships with tenants, contractors and internal stakeholders to drive customer satisfaction and service improvement

About You

  • Proven experience managing repairs, maintenance or property compliance services
  • Strong knowledge of health and safety legislation and property services compliance requirements
  • Experience managing contractors, service contracts and maintenance budgets
  • Excellent communication, organisational and stakeholder management skills
  • Ability to analyse performance data and produce clear reports
  • Housing sector experience is highly desirable
  • Relevant housing or property qualification desirable

Key Details

  • Salary: £43.7k
  • Location: London
  • Contract: 12 month FTC
  • Hours: 35 hours per week
  • Start: ASAP

Why Consider This Role?

  • Opportunity to lead a critical repairs and compliance function within a resident-focused organisation
  • Broad remit covering responsive repairs, contractor management and statutory compliance
  • Chance to contribute directly to service improvement, resident satisfaction and regulatory performance

To discuss this Repairs and Compliance Team Leader opportunity, contact Liz Levett-Millett at Venn Group or apply online.

Company

VG
Venn Group
London, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Venn Group's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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