Research Services, Analyst

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

About this Role:

This is a unique opportunity to play an integral, impactful role in a large company within a smaller entrepreneurial team. The ideal candidate will have the ability to manage smaller projects with supervision and coaching and to support larger projects led by senior staff.

• Active contribution towards both quantitative and qualitative research projects, continually developing knowledge and understanding across the approaches
• Contribute to sample planning, design of questionnaires, discussion guides, and screeners, testing online surveys and coordinating with programmers, creating simple to complex tab plans
• Analyze data, identify key insights, create compelling data visualizations, and tell a story in custom-built reports – primarily PowerPoint
• Interact effectively with internal stakeholders and manage external partners with minimal supervision
• Maintain a commitment to quality, accuracy, and timeliness, while also identifying opportunities to think outside the box and be innovative
• Ensure deliverables adhere to client and team standards

Minimum Qualifications

• 1+ years experience in start-to-finish custom research execution – defining research objectives and methodologies, designing instruments, managing projects, analyzing data, and communicating results
• Bachelor’s degree in Marketing, Finance, Business, Statistics, or any related field; or equivalent experience

Preferred Qualifications

• Ideal candidates are driven, have a deep passion for research, enjoy building relationships and partnerships and are excellent communicators
• Proven knowledge of or exposure to research basics, ideation, storytelling, marketing/branding
• Excellent analytical and deductive reasoning skills; able to translate findings into meaningful insights
• Ability to be flexible and precise under aggressive deadlines
• Ability to multitask and prioritize projects, while working independently
• Self-starter who can work independently to complete tasks with minimal supervision
• Strong attention to detail - known for thoroughness, accuracy, and consistency
• Capable of, and confident in, interacting with clients throughout the project lifecycle both via email and on the phone
• Critical thinker who is constantly looking for ways to evolve the capabilities of the team
• Self-aware, and continually working to strengthen core skills and overcome blind spots

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.