RESERVATIONS AGENT - ARABIC SPEAKING

Job Location:

Anantara Dhigu Maldives Resort



Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Duties and Responsibilities

• Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
• Adhere to all Standard Operating Procedures.
• Take personal responsibility for driving up-selling and achieving set revenue targets by months.
• Be fully aware at all times of the Selling Strategy, rates, packages, and booking status of the Anantara Hotels & Spas or any Anantara-owning resorts.
• Process and respond within 4 to 8 hours to all reservation requests and inquiries according to company standards.
• Handle daily trace/follow-up reports according to Anantara Maldives Central Reservation Office requirements.
• To attend hotel events, daily shift briefings, and training to improve professional skills.
• Maintain effective office administrative procedures within the Anantara Maldives  =Central Reservation Office that will safeguard and detect double bookings, non-guaranteed bookings, filing errors, and other inaccuracies.
• Understand and apply hotel policies for no-shows, cancellations, credit, and pre-payment policies.
• Quality check reservations were made the previous day.
• To be up-to-date with current information and data on the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored,  and followed up on a timely basis.
• Monitor VIP’s reservation by ensuring all guest requests are carried out, all realistic expectations
• are met, and reservations are honoured.
• Warrant correct operation of Anantara  Maldives  Central  Reservation  Office,  according to instructions given by the Reservation Supervisor and Reservation Assistant Manager.
• Ensure Reservations procedures for Opera Reservation System & Property Management System are being followed correctly. In-depth knowledge of ORS & PMS is required.
• Maintain a motivational working environment within the department, and with other colleagues in the hotel
• Proactively promote other sister properties of the Anantara Hotels — Resorts - Spas.
• Understand how the Sales office, Group Sales Department, and Front Office relate to the Anantara Maldives Central Reservation Office.
• Understand the dynamics of Regional and local Markets, local Competitors, and Events of the destination. In-depth understanding of local seasonality and booking patterns.
• Taking, amending, and cancelling reservation details as applicable.  Confirming the method of payment. Replying to every request for information within the timeline specified by Anantara Hotels Resorts and Spas.
• Provide assistance and friendly gestures to local representatives of tour operators and travel agencies.
• Take necessary steps to assist hotels with any issues or concerns on all aspects of the reservation process and provide feedback in a timely manner.
• Liaise with IT in reports and faults on telephone lines or computer networks and inform your supervisor of the same.
• Responsible for overseeing the daily central reservations operations for multiple properties (AMD, PNIY, AKIH, & VFAR) within the Minor Hotels portfolio in the Maldives.

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