Resource Creation Specialist & Community Moderator / Part Time / Remote Position / Marketing Technology SaaS

🎯 Do you enjoy creatively creating resources that help clients achieve their business goals?

🎯 Do you thrive working alongside multiple teams within an organization to achieve specific goals?

🎯 Are you a “think outside the box” type who likes to lead the charge on projects?

⭐️ If so, this position could be perfect for you! ⭐️

Our team at Strategic Marketer is hiring a part-time Resource Creator and Comunity Moderator to join our mission to help online income entrepreneurs start a dream or scale up a team with best-in-class marketing automation software, sales strategies, and grow-with-you support.

At Strategic Marketer, we've poured over 10 years of passion into providing best-in-class digital marketing software and strategies coupled with post-sale support that exceeds expectations. We've developed over 15 proprietary software solutions including push-button lead generation, automation funnels, video technology, reputation marketing, social media management, & paid traffic. These software products & our coaching programs are unlike anything else in the marketplace!  Our team’s customer-centric mindset pushes us to continue striving toward excellence in providing top-tier service and support to our members to help them grow their businesses.  

If you desire to work in a fast-paced environment alongside other high achievers in a long-term career opportunity, this is the perfect position for you. We are looking for someone with a proven track record of exceptional resource creation skills and customer engagement skills who has an attitude of excellence in everything they do... someone who knows how to communicate proactively in a virtual environment and possesses keen problem-solving abilities. 

📝 Position Summary 📝

Your role will be to create new and edit existing resources used by our clients who operate a digital marketing agency to assist them in utilizing all the features within our suite of digital marketing products. This will involve coordinating across multiple teams within our company including Customer Support, Product Management, and Operations. You will work within our private Facebook groups and Messenger to determine new resources which are needed as well as interact with our clients to keep your finger on the pulse of the digital marketing agency owners.

📋 Job Description 📋

📌 Create resources through creative and critical thinking that help customers best utilize our software tools.

📌 Comb multiple private groups within Facebook comprised of agency owners who subscribe to our suite of products and coaching program to gather feedback from clients with the goal being to determine new resources needed.

📌 Collaborate with other teams (such as Support, Product Management, and Operations) to ensure exceptional service to our customers including helping resolve customer challenges.

📌 Document pertinent information learned on a day-to-day basis in a company-wide knowledge-base, creating a streamline of information from which all may benefit.

📌 Work with Support, Operations, and Leadership, teams to create new and continually improve existing resources such as articles, training, FAQ, etc.

📌 Participate in ongoing training and professional development.

✏️ Please note that in a fast-growing, entrepreneurial organization, everyone is expected to help when the need arises, whether or not it’s technically within the scope of their position.

🔑 Keys to Success for the Resource Creation Specialist & Community Moderator 🔑

🗝 Create resources that impact our clients’ businesses by allowing them to effectively and quickly find answers to questions they have about our software tools.

🗝 When interacting with our online communities, always leave clients knowing we care about their success. The goal of every interaction is to create raving fans! Answer customer questions, effectively educate, and create resources for future clients who may have the same question.

🗝 Acquire an understanding of how to use our products and develop clarity regarding how our clients utilize our products and programs.

🗝 Work with others on the development of net new resources as well as the improvement of existing resources.

🗝 Analyze KPIs (Key Point Indicators) on your activity.

✅ Education & Related Requirements ✅

Candidates must meet the following minimum requirements to be considered for this role:

📝 Have a minimum of one year of customer service experience

📝 Have a minimum of one year of experience creating customer-facing resources

📝 Experience working remotely for at least one year

📝 Have an excellent command of the English language, including exceptional writing abilities
📝 Have previous experience with customer interaction within online communities/groups

📝 Be highly motivated, organized, persistent, and results-oriented… yet patient and able to handle customer frustration

📝 Have a proven ability to create customer-facing resource materials including, but not limited to, knowledge base / help articles, scripts, emails, sales product overviews, etc.

📝 Adaptable and willing to learn in-house developed software
📝 Experience in digital marketing a plus

📝 Experience with Facebook Group management preferred

📝 Able to work both independently and as part of a group toward a common goal

📝 Bachelor's Degree or equivalent preferred

📝 Documented track record of continuous learning in a related field a plus

✳️ Candidates with experience using the following software are strongly preferred:

*Elev.io

*Trello

*Slack

*Infusionsoft

*Social Media: Facebook Groups, Facebook Messenger

*Zendesk

*Zoom

*Calendly

*Jira

*Intercom

*GoToWebinar (chat management)

*Google: Mail, Calendar, Drive, Docs, Sheets

*Appointment Core

*Jing

Individuals seeking employment are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.