Restaurant and Bar Reservation Executive

AUTHENTICALLY YOU 

Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests. Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere. 

 

CURATING ORIGINALITY TAKES TALENT

W Sydney is now casting for a Beverage & Food Executive who is guest focused and a multitasker with an eye for detail! If you are passionate about curating diverse and authentic experiences for our guests, creating memories for a lifetime, and working in team with fun-loving individuals who go above and beyond to deliver exceptional experiences to our guests then this exciting role is for you. This role will focus on he daily planning of B&F operations and assists with managing guest enquiries, activations, reporting and B&F administration. The role will work closely with the hotel marketing team to create or modify menu designs, menu templates and collaterals for B&F. Assist the B&F leadership in day-to-day tasks as directed. Some other responsibilities will include (but not limited to):

• Ensure that all phones are managed in a professional manner according to brand guidelines.
• Anticipate guest service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. 
• Ensure that your presence is made in front of house areas and that relationship building with both Talent, potential clients and existing clients is at the forefront of your day.
• Verify all B&F reservation information with callers to ensure accuracy and enter all reservation booking information into SEVENROOMS.
• Accommodate and document special requests in an accurate and efficient manner. 
• Explain guarantee, group surcharge and cancellation policies to callers. 
• Answer guest questions about different B&F venues (e.g., hours of operation, venue concept, menu offering, restricted dates, promotions, and special events). 
• Coordinate all group reservations and private use events for all B&F venues.   
• Follow “up selling” techniques and sales strategies to maximize property revenue. 
• Manage setup and back end of all B&F related software systems like SEVENROOMS and IRIS.

 

REQUIREMENTS

• Previous experience in a similar role within the hospitality industry
• Possess excellent verbal and written communication skills, Microsoft office skills, and exceptional attention to detail.
• Strong understanding and ability to use software applications such as Sevenrooms, OPERA, InDesign & Canva

 

BENEFITS 

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great Places to Work’ certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws