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Jobs / Customer Service Representative in United Kingdom
1 month ago
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Fenwick·1 month ago
1 month ago

Restaurant Manager

London, United KingdomTemporarySenior · 5-10 yearsCustomer Service Representative

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Must-have skills for this role

  • restaurant management
  • hospitality leadership
  • team coaching
  • team development

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What you'll do

  • Leading the team at Three Restaurant, creating an exceptional dining experience for every customer who visits us.
  • Through strong leadership, coaching and day-to-day support, you will inspire your team to deliver outstanding service and hospitality standards at every opportunity.
  • Working closely with the Head Chef and wider management team, you will oversee the smooth running of the restaurant operation, ensuring service, financial and operational targets are consistently achieved.
  • Maintaining high standards, driving performance and creating a positive culture where colleagues can develop and thrive.

What they're looking for

  • Experience in managing a full-service restaurant is essential
  • Passionate about food with a flair for delivering excellent customer service through the strong leadership of the team
  • Experience in coaching and developing a team, sharing your knowledge
  • A strong team player within a wider management team
  • Innate attention to detail and the ability to make commercial decisions.
  • An experienced professional who is adaptable, approachable, and resilient.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

We are delighted to offer a rare and exciting opportunity to lead the team at Three Restaurant, located within our Brent Cross store.

If you're an experienced hospitality leader looking for a role that combines a competitive package with a genuine focus on work-life balance, Fenwick could be the perfect next step for you.

Working week: 45 hours per week

Salary: £32,000 per annum, plus tronc - added tronc brings this to a potential gross annual earning of approximately £39,000.

Please note this role is a fixed term contract ending in July 2027.

When you join Fenwick, you’ll receive:

  • Up to 25% discount in all Fenwick stores and fenwick.co.uk.
  • 28 days annual leave, inclusive of Bank Holidays, increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
  • Your birthday off as an additional day annual leave – this can be taken any day within your birth month.
  • WeCare -24/7 GP, wellbeing advice & support service.
  • You will also be entitled to join the tronc system which is operated and controlled independently.

About the Role

As Restaurant Manager, you will be responsible for leading the team at Three Restaurant, creating an exceptional dining experience for every customer who visits us. Through strong leadership, coaching and day-to-day support, you will inspire your team to deliver outstanding service and hospitality standards at every opportunity.

Working closely with the Head Chef and wider management team, you will oversee the smooth running of the restaurant operation, ensuring service, financial and operational targets are consistently achieved. You'll take pride in maintaining high standards, driving performance and creating a positive culture where colleagues can develop and thrive.

This is a hands-on leadership role that requires a passion for hospitality, a commercial mindset and a commitment to delivering memorable customer experiences that reflect the Fenwick brand.

What we are looking for in a candidate…

  • Experience in managing a full-service restaurant is essential
  • Passionate about food with a flair for delivering excellent customer service through the strong leadership of the team
  • Experience in coaching and developing a team, sharing your knowledge
  • A strong team player within a wider management team
  • Innate attention to detail and the ability to make commercial decisions.
  • An experienced professional who is adaptable, approachable, and resilient.

About Fenwick

Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.

Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.

In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!

Company

Fenwick
London, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Fenwick's careers site·first seen 23 Sept 2026·last verified 23 Sept 2026·How we source jobs

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