Restaurant Supervisor - Morgantown Marriott

Job Summary: The Restaurant Supervisor is responsible for monitoring staff performance to ensure guest satisfaction through prompt, courteous service while maintaining safe and profitable operations in accordance with brand standards. This role oversees daily operations, provides staff feedback, and assists with training to ensure smooth restaurant functioning. 

Essential Functions and Duties: 

• Performs shift opening and closing duties according to the manager's checklist. 

• Engages with guests, soliciting feedback and implementing service recovery when necessary. 

• Ensures proper execution of revenue and check control procedures during the shift. 

• Assists in selecting, training, and providing ongoing feedback to staff to meet brand and guest satisfaction standards. 

• Utilizes tools such as schedules, floor plans, reservations, and daily checklists to run the shift efficiently. 

• Conducts pre-shift meetings with staff to communicate specials, guest satisfaction scores, and service concerns. 

• Resolves operational issues, such as call-outs, last-minute bookings, inventory shortages, and delayed ticket times. 

• Monitors floor volume and assists with seating, serving, and kitchen communication to ensure adequate coverage. 

• Maintains a safe and sanitary work environment for staff and guests. 

• Maintains regular attendance and high standards of personal appearance and grooming. 

• Monitors compliance with safety and security procedures to promote a safe work environment. 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. 

Required Experience, Education, and Skills: 

• Minimum of 4 years of related food and beverage experience and/or training, or an equivalent combination of education and experience. 

• Ability to lead by example, demonstrating exceptional hospitality skills and technical knowledge of restaurant operations. 

• Ability to read, comprehend, and write simple instructions, correspondence, and memos. 

• Proficiency in basic computer and POS system functions, including Outlook, Word, and Excel. 

• Strong communication skills, with the ability to present information and respond to questions from managers, clients, and guests. 

• Ability to calculate figures and amounts such as discounts, percentages, and volume. 

Work Environment: 

• Works primarily indoors. 

• Occasional exposure to cleaning chemicals. 

• Stands and walks for more than two-thirds of the shift. 

• Regularly lifts and pushes/pulls objects up to 25 lbs. 

• Adheres to safety and security procedures to promote a safe work environment. 

Other Duties:  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.