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Jobs / Customer Service Team Lead in United States of America
1 day ago
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Goservpro·1 day ago
1 day ago

Restoration Supervisor

Lincoln, United States of AmericaFull-timeMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • restoration
  • cleaning
  • construction
  • supervision

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What you'll do

  • Coordinate and perform production processes as scheduled and ensure quality control
  • Manage the customer and client experience and overall customer satisfaction tracked with online reviews
  • Communicate clear expectations to restoration technicians and supervise their activities
  • Document a detailed and accurate job file to support the services provided
  • Manage labor and consumable item usage on assigned projects
  • Communicate with restoration project manager and office staff on project progress and issues
  • Communicate and follow all OSHA guidelines for job safety
  • Manage assets by protecting and using equipment and materials properly
  • Coach and train restoration technicians

What they're looking for

  • Valid driver’s license
  • At least 1 year of experience in cleaning, restoration, or construction

Nice to have

  • High school diploma/GED
  • IICRC certification a plus, not required

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

SERVPRO of Lincoln is hiring a Restoration Supervisor! 


Benefits SERVPRO of Lincoln offers:

  • Competitive compensation
  • Superior benefits
  • Career progression
  • Professional development
  • And more! 


As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience. 


Key Responsibilities

  • Coordinate and perform production processes as scheduled and ensure quality control 
  • Manage the customer and client experience and overall customer satisfaction tracked with online reviews
  • Communicate clear expectations to restoration technicians and supervise their activities 
  • Document a detailed and accurate job file to support the services provided 
  • Manage labor and consumable item usage on assigned projects
  • Communicate with restoration project manager and office staff on project progress and issues


Additional Responsibilities:

  • Communicate and follow all OSHA guidelines for job safety
  • Manage assets by protecting and using equipment and materials properly
  • Coach and train restoration technicians


 Position Requirements

  • Valid driver’s license
  • High school diploma/GED (preferred)
  • At least 1 year of experience in cleaning, restoration, or construction
  • IICRC certification a plus, not required


 Skills/Physical Demands/Competencies

  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
  • Ability to repetitively push/pull/lift/carry objects
  • Ability to work with/around cleaning agents


Each SERVPRO® Franchise is Independently Owned and Operated.  All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise.  Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.  All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws.  All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

Company

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Goservpro
Lincoln, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Goservpro's careers site·first seen 21 Sept 2026·last verified 21 Sept 2026·How we source jobs

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