Retail General Manager
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About this role
Printfresh, the Philadelphia lifestyle brand known for joyful, hand-painted prints, is opening a cafe and retail flagship designed to feel joyful and memorable, and we're looking for a hands-on Experiential Retail Lead to bring it to life. You'll be equal parts operator, curator, host, and merchant: leading day-to-day cafe and retail operations while creating the events, displays, and thoughtful details that make people linger and return. You'll run the business with an owner's mindset, build a warm, energetic culture that keeps people coming back, and grow into a multi-store leadership role as we expand.
Mission
Run the space
- Lead daily operations: Own open/close, scheduling, inventory, visual upkeep, and cafe quality — keeping the space warm and intentional every day.
- Own the business: Partner with the operations team on budgets and priorities, and hit sales goals across coffee and product.
Create the experience
- Program & host: Run community events (workshops, needlepoint nights, watercolor, reading clubs) and make the cafe experience buzzworthy enough to share.
- Hospitality that sticks: Support live shopping and in-store content, and deliver genuine, no-pressure hospitality that turns walk-ins into regulars and regulars into superfans.
Merchandise & curate
- Style the mix: Curate a layered mix of core products, seasonal collections, gifts, and artwork — compelling but mindful of flow and sell-through.
- Support buying: Help the buying team select gift and 3rd-party merchandise for the store and online.
Build the team & the future
- Lead the team: Hire, train, schedule, and inspire a team that loves showing up — teaching them to tell the Printfresh story and host with warmth.
- Shape what's next: Document what works and share insights to inform future Printfresh stores — your path to Director of Retail.
Requirements
Skills and Requirements:
- 3–6+ years in retail, hospitality, experiential marketing, boutiques, concept stores, or cafe/restaurant leadership
- Experience opening or operating a store, pop-up, cafe, or community space strongly preferred
- Proven experience supervising staff and managing schedules (required)
- Strong aesthetic eye and a genuine love of merchandising, selling, and hosting
- Organized, resourceful, and calm in a fast-paced, still-being-built environment
- Comfortable flexing between styling a display, running an event, solving inventory, and helping a customer
What We Offer
- Health and dental insurance
- PTO and paid holidays
- 401(k) with company match
- Employee discount on all Printfresh products
About Our Culture
At Printfresh, we celebrate creativity, sustainability, and a customer-first mindset. Our core values guide everything we do:
- Do the Right Thing
- Just Say It
- Do What It Takes
- Just Off-Center
- Customer-Centric
- Learning Oriented
Benefits
What We Offer
- Health and dental insurance
- PTO and paid holidays
- 401(k) with company match
- Employee discount on all Printfresh products
About Our Culture
At Printfresh, we celebrate creativity, sustainability, and a customer-first mindset. Our core values guide everything we do:
- Do the Right Thing
- Just Say It
- Do What It Takes
- Just Off-Center
- Customer-Centric
- Learning Oriented
Company
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