Retail Merchant Services Relationship Manager - Payments - Vice President

Join the Merchant Services team! As a key member of the team, you will drive the end-to-end client experience. 

As a Relationship Manager within Merchant Services, you will primarily be responsible for a select portfolio of global large corporate clients. You will partner closely with the firm-wide bank coverage team, JPMorgan Payments Treasury Services. As a Relationship Manager, you will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. You will meet JP Morgan Merchant Services’ profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio. 

Job responsibilities

• Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction

• Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, Corporate Client Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service delivery

• Act as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services

• Establish and maintain strong internal partnerships with respective JPMorganChase coverage teams through on-going collaboration and communication

• Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments, Treasury Services

• Understand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendations

• Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business

• Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment

Required qualifications, capabilities, and skills

• 8 + years of experience in strategic relationship management and/or business development in the Payments industry

• Contract negotiation experience 

• Senior sales and account executive management experience 

• Experience managing complex clients

• Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients

• Experience and comfort level working with C-suite level client stakeholders                                             

• Demonstrated track record of collaboration across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners

• Demonstrated ability to work across internal teams and external clients

• Strong presentation skills

• Exceptional verbal and written communication skills

• Travel Required

Preferred qualifications, capabilities, and skills

• Technology related experience

• Master’s in Business Administration

• Expertise in specialized industries such as with other financial institutions, fintech, billers, major and specialty retail and vertical knowledge within the payments industry

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.