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Jobs / Customer Service Team Lead in United Kingdom
19 days ago
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WI
Wickes·19 days ago
19 days ago

Retail Supervisor

Hertford, United KingdomFull-timeMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • leadership
  • customer service
  • retail
  • forklift

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What you'll do

  • Motivate, guide and support colleagues to achieve the best customer experience possible
  • Supervise team to complete routine tasks
  • Ensure the store is in tip-top shape
  • Fulfilling orders
  • Making sure every customer finds help
  • Act as a key holder

What they're looking for

  • Previous Leadership experience
  • Willingness to train for a forklift license
  • Up to date CV

Nice to have

  • Experience training new team members
  • Experience supporting scheduling rotas
  • Experience being a key-holder

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

About the role...
Whatever the day brings safety will be your first priority. You’ll motivate, guide and support your colleagues to achieve the best customer experience possible. You’ll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip-top shape, fulfilling orders or making sure every customer finds help, you’ll be there to drive success.

This role is a 39 hour full-time contract as a Retail Supervisor. Previous Leadership experience is required and candidates need to be willing to train for their forklift license.

About you...
You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.If you require adjustments to be able to apply, please submit a reasonable adjustment form below.

What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.

  • Up to 5% annual bonus and up to £300 per month gain share bonus
  • Up to 10% employer pension contribution
  • Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

Company

WI
Wickes
Hertford, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Wickes's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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