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Jobs / Customer Service Team Lead in United Kingdom
21 days ago
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WI
Wickes·21 days ago
21 days ago

Retail Supervisor

Beverley, United KingdomPart-timeMid · 2-5 yearsCustomer Service Team Lead

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Top 10% of NextRaise users matched against Customer Service Team Lead roles in United Kingdom.

Must-have skills for this role

  • team supervision
  • customer service
  • order fulfillment

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What you'll do

  • Motivate, guide and support colleagues to achieve the best customer experience possible
  • Act as a key holder
  • Supervise the team to complete routine tasks
  • Ensure the store is in tip-top shape
  • Fulfill orders
  • Ensure every customer finds help
  • Drive success

What they're looking for

  • Keen interest in growing your career and supporting your own team
  • Passionate about delivering exceptional customer service
  • Must be able to work 30 hours per week, 5 days per week
  • Must be able to work one weekend day every week
  • Flexibility with shift patterns (7:00-16:00 or 11:00-20:00)
  • Must apply with an up to date CV

Nice to have

  • Experience training new team members
  • Experience supporting scheduling rotas
  • Experience being a key-holder

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

About the role...
Whatever the day brings safety will be your first priority. You’ll motivate, guide and support your colleagues to achieve the best customer experience possible. You’ll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip-top shape, fulfilling orders or making sure every customer finds help, you’ll be there to drive success.

About you...
You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.

Working hours/days
  • 30 hours per week, 5 days per week
  • One weekend day every week (could change from Saturdays and Sundays on a weekly basis, however, there is flexibility so if you'd prefer a particular weekend day we will accommodate)
  • Shift patterns are 7:00-16:00 or 11:00-20:00 (this job will be more late shifts 11am-8pm, however, there will still be some early shifts as well)
  • Flexibility is needed for this job

What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.

  • Up to 5% annual bonus and up to £300 per month gain share bonus
  • Up to 10% employer pension contribution
  • Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

Company

WI
Wickes
Beverley, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Wickes's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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