Revenue Operations Staff Systems Engineer
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About this role
We are seeking a Revenue Operations Staff Systems Engineer who combines Salesforce administration, business systems engineering, integrations, automation, and AI-enabled workflow design. This role owns the architecture and operation of Arcadia’s go-to-market (GTM) technology ecosystem—including Salesforce, Planhat, RocketLane, AI agents, workflow automation platforms, and associated integrations.
Arcadia’s go-to-market and customer operations teams run on a connected stack that directly shapes how we win, onboard, serve, and retain customers. Salesforce anchors the commercial engine, Planhat powers customer success, and RocketLane will run customer onboarding and implementation. This role exists to own that stack end-to-end—design, build, deployment, and ongoing administration—so Sales, Marketing, and Operations teams can scale with confidence.
This is a hands-on role blending systems administration with systems engineering, reporting to the Director of Corporate IT. The person in this seat is the technical owner for GTM and Customer Operations platforms and the AI agents and automations built on top of them. The specific tools will evolve as this space changes quickly—the constant is ownership of the systems that GTM and Customer Operations depend on.
- Take formal ownership of Salesforce, Planhat, and GTM and Customer Operations tooling, including administration, user access, and the enhancement intake queue
- Deliver a Salesforce health assessment documenting technical debt, data quality gaps, unused or conflicting automation, and a prioritized remediation roadmap
- Establish a clear request and release process for changes across the stack, with documentation and basic change control
- Ship an initial set of quick-win improvements that reduce manual effort for GTM and Customer Operations teams
- Execute the first phase of the Salesforce overhaul: data model cleanup, automation consolidation, and improved reporting, with measurable reductions in manual workarounds
- Lead the build and rollout of RocketLane for customer onboarding and implementation, including configuration, integration with Salesforce, Jira, NetSuite, and Planhat, and user enablement
- Mature Planhat beyond its initial implementation: health scoring, playbooks, lifecycle workflows, and integrations that give Customer Success a fuller operating picture
- Deliver at least one AI agent or automation that removes routine work for a GTM or Customer Operations team, with documented human oversight
- Publish a current-state architecture map of the GTM and Customer Operations stack, including integrations, data flows, and system owners
- Complete the core Salesforce overhaul and demonstrate improvement against the 3-month baseline in data quality, automation reliability, and user satisfaction
- Operate RocketLane as a stable, integrated platform supporting the onboarding and implementation process end-to-end
- Run Planhat as a mature customer success platform with active adoption across the Customer Success organization
- Operationalize a small portfolio of AI agents and automations across GTM and Customer Operations, with governance and monitoring in place
- Present a forward-looking roadmap for GTM and Customer Operations systems to Corporate IT and business leadership, including tooling decisions and build-versus-buy recommendations
Company
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