Room Service Operator - Soho Farmhouse
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What you'll do
- Take and process all room service orders promptly and accurately, ensuring clear communication with kitchen and service teams.
- Maintain knowledge of all food, drink, and amenity offerings to confidently guide guest choices and upsell where appropriate.
- Coordinate delivery times with floor teams to ensure timely service and exceptional presentation.
- Follow up on guest requests and feedback to ensure satisfaction and resolution of any issues.
- Ensure all telephone and digital communications are handled in a warm, professional, and efficient manner.
- Keep the room service area, phone system, and service records organised and up to date.
- Work closely with the kitchen, reception, housekeeping, and concierge teams to ensure smooth communication across departments.
- Support the wider F&B team when required and uphold Soho House standards at all times.
What they're looking for
- Up to 1-2 years’ experience in a busy hospitality venue, ideally from a room service background
- Excellent interpersonal skills and ability to build relationships (internal and external)
- Strong attention to details
- Excellent customer service
- Fluent in English
- Organised and reliable
- Ability to work and maximize relationships within a diverse team
- Must be over the age of 18
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
Nice to have
- Computer literacy within Opera, Micros and Open Table are advantageous
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
The Role…
At Soho House, a Room Service Operator is responsible for ensuring the consistency, quality and efficiency of all food and beverage service plus amenities for the guest and rooms. This is a hands-on, member-facing role requiring attention to detail, excellent customer service, and strong organisational skills.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key Duties...
- Take and process all room service orders promptly and accurately, ensuring clear communication with kitchen and service teams.
- Maintain knowledge of all food, drink, and amenity offerings to confidently guide guest choices and upsell where appropriate.
- Coordinate delivery times with floor teams to ensure timely service and exceptional presentation.
- Follow up on guest requests and feedback to ensure satisfaction and resolution of any issues.
- Ensure all telephone and digital communications are handled in a warm, professional, and efficient manner.
- Keep the room service area, phone system, and service records organised and up to date.
- Work closely with the kitchen, reception, housekeeping, and concierge teams to ensure smooth communication across departments.
- Support the wider F&B team when required and uphold Soho House standards at all times.
What we are looking for...
- Up to 1-2 years’ experience in a busy hospitality venue, ideally from a room service background
- Excellent interpersonal skills and ability to build relationships (internal and external)
- Strong attention to details
- Excellent customer service
- Fluent in English
- Organised and reliable
- Ability to work and maximize relationships within a diverse team
- Computer literacy within Opera, Micros and Open Table are advantageous
Physical Requirements:
- Must be over the age of 18
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Company
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