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Jobs / Customer Service Team Lead in United Kingdom
18 days ago
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Hilton·18 days ago
18 days ago

Room Service Supervisor

London, United KingdomFull-timeOn-siteMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • hospitality
  • in-room dining
  • operations management
  • guest services

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What you'll do

  • Overseeing the daily operations of in-room dining service
  • Delivering memorable experiences that make the stay for every guest

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Room Service Supervisor at Conrad London St. James, you’re not just overseeing the daily operations of in-room dining service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026
Proudly voted by our Team Members

A World of Rewards:

•    Hourly rate: £14.90 /hour plus an expected average annual service charge likely to be between £5,000 - £6,000
•    Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
•    Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
•    Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
•    Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
•    Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
•    Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP)
•    Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
•    Smart uniform provided
•    Free and healthy meals when on duty

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

 

Company

Hilton
London, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Hilton's careers site·first seen 21 Sept 2026·last verified 21 Sept 2026·How we source jobs

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