8 days ago

Sales Account Manager (FLS)

Taoyuan, Taiwan, Province of ChinaMid · 3-5 yearsAccount Manager

What you'll do

Act as the lead for the FLS Software business line, managing client accounts by handing inquiries, resolving issues, and facilitating communication between clients and internal teams ( e.g., product line, customer support and engineering )
Develop and implement account strategies tailored to FLS software clients, focusing on upselling feature like dynamic route optimization and mobile workforce solutions to meet sales targets and expend service.
Monitor clients satisfaction and performance metrics for FLS product implementations, conducting regular check-ins, gathering feedback, and proactively addressing challenges to ensure high retention rates in a fast-paced market.
Collaborate with cross-functional teams to deliver customized FLS software solutions, including integrating tools for appointment planning, logistics, and data0driven insights to support clients operational goals.
Analyze account data, generate reports on FLS/PCB business forecast and market opportunities , and all recommend enhancements to drive client success and business growth.
Identify new business opportunities within existing accounts and contribute to expanding to FLS market presence , staying ahead of industry trends, competitors, and client needs.

What they're looking for

Bachelor's degree or equivalent practical experience.
3-5 years of field sales or marketing experience in Advance Package, ICS or semiconductor industry background is strongly preferred.
Experiences of working with matrix team to achieve business objectives. Equipped with dealing partners in complex implementation projects, including product division and customers.
Demonstrated track record in exceeding sales goals.
Mobility of local business travel

Nice to have

3-5 years of field sales or marketing experience in Advance Package, ICS or semiconductor industry background is strongly preferred.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Semiconductor Process Control (Semi PC) business unit designs, builds, sells and supports a comprehensive product portfolio that ensures high-quality production of the chips that power the technologies of today and the future, including AI, data centers, automotive and electronic devices. Semi PC’s differentiated inspection, metrology and data analytic systems discover, characterize and monitor the defects and variations that can affect manufacturing processes across the semiconductor ecosystem, including high-performance logic chips, advanced memory chips, specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. Semi PC solves our customers’ most critical challenges through a combination of innovative technologies, close collaborations, and a dynamic, global team. Semi PC is looking for talent in research, engineering, sales, marketing, and applications to ensure continued production of leading-edge process control solutions that drive our customers’ success.

Job Description/Preferred Qualifications

The Account Manager will serve as the primary point of contact for clients in the FLS Software business, overseeing a portfolio of accounts focused on field service management solutions, including real-time scheduling ,route optimization, and commercial process handling. This role involves building strong client relationships, driving booking and revenue growth in a competitive market, and ensuring client success with FLS and PCB product.

The ideal candidate will be highly focuses, strategic , and adept at navigating market dynamics to identify opportunities and mitigate risks.

Key Responsibilities :

1. Act as the lead for the FLS Software business line, managing client accounts by handing inquiries, resolving issues, and facilitating communication between clients and internal teams ( e.g., product line, customer support and engineering )

2. Develop and implement account strategies tailored to FLS software clients, focusing on upselling feature like dynamic route optimization and mobile workforce solutions to meet sales targets and expend service.

3. Monitor clients satisfaction and performance metrics for FLS product implementations, conducting regular check-ins, gathering feedback, and proactively addressing challenges to ensure high retention rates in a fast-paced market.

4. Collaborate with cross-functional teams to deliver customized FLS software solutions, including integrating tools for appointment planning, logistics, and data0driven insights to support clients operational goals.

5. Analyze account data, generate reports on FLS/PCB business forecast and market opportunities , and all recommend enhancements to drive client success and business growth.

6. Identify new business opportunities within existing accounts and contribute to expanding to FLS market presence , staying ahead of industry trends, competitors, and client needs.

Minimum Qualifications

Minimum Qualifications

•   Bachelor's degree or equivalent practical experience.
•   3-5 years of field sales or marketing experience in Advance Package, ICS or semiconductor industry background is strongly preferred.
•   Experiences of working with matrix team to achieve business objectives. Equipped with dealing partners in complex implementation projects, including product division and customers.
•   Demonstrated track record in exceeding sales goals.
•   Mobility of local business travel

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Semiconductors

Company

KLASemiconductors

Taoyuan, Taiwan, Province of China

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