Tvh·3 months ago
3 months ago
Sales Advisor
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About this role
- Serve as the primary contact for customers and prospects in Singapore to expand the customer portfolio alongside Branch and Business Development Managers
- Create and actively follow up on offers and orders to collect market data on product pricing, competition, and economic conditions, sharing insights with managers and pricing teams
- Register and resolve customer complaints with timely follow-up in coordination with quality teams and managers
- Collaborate effectively with internal teams and other departments to ensure seamless customer service
- Manage the customer onboarding journey for first-time orders from incoming leads to deliver a professional and impactful experience
- Take full ownership of assigned accounts by following up to understand and address customer needs related to TVH products
- Proactively reach out to and develop customers identified through insights such as “propensity to buy” or “propensity to grow” to convert leads into sales opportunities
- Guide and educate customers on using the e-commerce platform to enable effective and autonomous navigation
- Gather and systematically report information on product pricing, competitor activity, and regional economic trends to Pricing and Team Leaders
- Provide backup support for colleagues as needed
Company
Tvh
Singapore
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