Sales and Education Associate

Sales and Education Associate

Pixi Inc. - Century City, CA

 

Key Responsibilities:

Boutique Customer Experience:

• Driving to meet and exceed daily sales goals.
• Providing an exceptional and consistent customer experience.
• Maintaining awareness of all store promotions.
• Capturing customer emails to grow future business.
• Answering all customer inquiries and sharing product information.

Boutique Visual Standards and Operational Excellence:

• Assisting with completion of boutique opening and closing checklists.
• Maintaining company brand standards by ensuring a neat, clean, and organized sales floor, cash wrap, and back room.
• Executing all visual directives and schematics to ensure the floor is set properly and timely.
• Remaining conscience of all loss prevention procedures and shrink activities.

Field Sales and Education:

• Conducting scheduled in-store selling and education shifts at assigned locations as needed.
• Building relationships with store leadership and beauty advisors.
• Educating associates on Pixi product benefits, routines, and selling strategies.
• Supporting customers alongside store teams to drive conversion and basket growth.
• Ensuring merchandising standards, tester hygiene, and signage accuracy.
• Capturing and escalating execution issues with clear documentation.
• Submitting visit recap with photos and actions within 24 hours.
• Participating in a weekly one-on-one touch base call with your manager to review store activity, escalate issues, and align on priorities.

Customer Care:

• Assisting and responding to the needs of customers promptly via different and changing platforms.
• Providing and maintaining an exceptional and consistent customer service experience.
• Maintaining a positive, empathetic, and professional attitude toward customers.
• Establishing long-term relationships with customers, offering personalised world-class service and recommendations.
• Seamlessly solving customer pain-points and challenges, seeing each interaction as an opportunity to create a lasting customer relationship and build brand loyalty.
• Anticipating the future needs of the customer by proactively recommending other products that would make a positive impact in their life.
• Retaining a high level of knowledge and familiarity with Pixi and POP products, regimens, prices, product specifications, policies, and more to communicate efficiently to customer resulting in a high customer satisfaction rating.
• Diligently tracking and communicating customer issues, waitlists, concerns, and recommendations.
• Providing feedback on the efficiency of the customer service process to internal team.
• Embodying and articulating Pixi Beauty’s brand values within all customer interactions.
• All other responsibilities as assigned.