Bigohtech·1 month ago
1 month ago
Sales Development Representative (SDR)
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What you'll do
- Contact new leads within 5–10 minutes of lead generation to maximize conversion opportunities.
- Understand customer requirements and explain relevant DigiLawyer products/services clearly and effectively.
- Conduct structured discovery conversations to assess customer needs, intent, budget, and purchase readiness.
- Qualify leads and categorize them as Hot, Warm, or Cold based on their buying intent.
- Maintain accurate lead information in the CRM, including customer requirements, vehicle number, stamp state, amount, interest level, and follow-up details.
- Take ownership of the sales process from lead qualification to conversion.
- Convert qualified leads into customers by effectively communicating product value and addressing customer queries.
- Follow up consistently with interested, unresponsive, and deferred leads through calls and WhatsApp Business.
- Schedule and conduct follow-up conversations with Warm leads to move them towards closure.
- Handle customer objections professionally and provide appropriate solutions to facilitate conversions.
- Share relevant information, pricing, and product/service details with customers as required.
- Coordinate with the Sales Closers/Team Leads for high-value or highly qualified opportunities whenever required.
What they're looking for
- Strong verbal and written communication skills, particularly in Hindi.
- Comfortable with high-volume outbound and inbound calling.
- Basic knowledge of CRM systems and WhatsApp Business.
- Ability to understand customer needs and communicate solutions effectively.
- Strong persuasion, negotiation, objection-handling, and closing skills.
- Ability to work with targets and perform in a fast-paced, target-driven environment.
- Persistent, proactive, customer-focused, and result-oriented.
- Willingness to make 80–100+ calls per day and manage regular follow-ups.
Nice to have
- Prior experience in sales, telecalling, inside sales, business development, or customer service is preferred.
- Freshers with strong communication and a sales-oriented mindset are also welcome.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Sales Executive – DigiLawyer
Job Summary:
As a Sales Executive at DigiLawyer, you will be responsible for managing incoming leads, understanding customer requirements, driving conversions, and achieving sales targets. You will work closely with the sales team to ensure timely follow-ups, effective lead nurturing, and maximum conversion of qualified leads into customers.
Key Responsibilities
- Contact new leads within 5–10 minutes of lead generation to maximize conversion opportunities.
- Understand customer requirements and explain relevant DigiLawyer products/services clearly and effectively.
- Conduct structured discovery conversations to assess customer needs, intent, budget, and purchase readiness.
- Qualify leads and categorize them as Hot, Warm, or Cold based on their buying intent.
- Maintain accurate lead information in the CRM, including customer requirements, vehicle number, stamp state, amount, interest level, and follow-up details.
- Take ownership of the sales process from lead qualification to conversion.
- Convert qualified leads into customers by effectively communicating product value and addressing customer queries.
- Follow up consistently with interested, unresponsive, and deferred leads through calls and WhatsApp Business.
- Schedule and conduct follow-up conversations with Warm leads to move them towards closure.
- Handle customer objections professionally and provide appropriate solutions to facilitate conversions.
- Share relevant information, pricing, and product/service details with customers as required.
- Coordinate with the Sales Closers/Team Leads for high-value or highly qualified opportunities whenever required.
- Maintain a healthy sales pipeline and ensure timely follow-up on all assigned leads.
- Achieve daily and monthly sales, calling, follow-up, and conversion targets.
- Maintain proper records of all customer interactions, follow-ups, and sales outcomes in the CRM.
- Continuously work towards improving lead conversion, customer engagement, and revenue generation.
Qualifications & Skills
- Strong verbal and written communication skills, particularly in Hindi.
- Prior experience in sales, telecalling, inside sales, business development, or customer service is preferred.
- Freshers with strong communication and a sales-oriented mindset are also welcome.
- Comfortable with high-volume outbound and inbound calling.
- Basic knowledge of CRM systems and WhatsApp Business.
- Ability to understand customer needs and communicate solutions effectively.
- Strong persuasion, negotiation, objection-handling, and closing skills.
- Ability to work with targets and perform in a fast-paced, target-driven environment.
- Persistent, proactive, customer-focused, and result-oriented.
- Willingness to make 80–100+ calls per day and manage regular follow-ups.
Key Performance Indicators (KPIs)
- Lead response time
- Number of qualification calls
- Follow-up completion rate
- Lead-to-opportunity conversion
- Lead-to-sale conversion
- Monthly sales/revenue achievement
- Customer engagement and follow-up effectiveness
- CRM data accuracy and pipeline management
Company
Bigohtech
Delhi NCR, India
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