Sales Operation

Company Description

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (408) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.

We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers'​ supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors'​ comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.

To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.

At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you".

Job Description

Excellent administrative, clerical, record-keeping and computing skills are essential for the sale support role. Employees must also demonstrate attention to detail so that they enter customers' requests accurately and issue clear instructions to other departments. Sales support professionals must have good interpersonal skills to deal with customers and collaborate with other departments in the company. They require excellent customer service skills to enable them to deal politely and effectively with customers’ inquiries or complaints.

• Processing new sales leads
• Managing the correspondence between the sales team and their clients
• Monitoring customer accounts
• Providing data and reports to help the sales team
• Keeping track of sales targets
• Answering phone calls
• Scheduling diaries
• Proactive attitude

Qualifications

•University/College degree or equivalent business qualification
•Minimum 3 years working experience, same industry background preferable
•Demonstrated customer service skills, project management skills, problem-solving skills and proven interpersonal skills.
•Fluent in English and Chinese
•Excellent PC skills including word processing, presentation and spread sheet programs