Sales & Operations Manager
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What you'll do
- Lead sales and service operations to drive revenue growth, efficiency, and profitability
- Set clear sales, performance, and operational goals aligned with company objectives
- Coach technicians on sales effectiveness, customer communication, and service quality
- Monitor individual and team performance, providing consistent feedback and accountability
- Ensure exceptional residential service delivery and a positive customer experience
- Provide field support to technicians to improve close rates, job efficiency, and compliance with standards
- Analyze sales and operational metrics to identify trends and improvement opportunities
- Recruit, onboard, and develop high-performing technicians in partnership with the hiring team
- Foster a culture of accountability, professionalism, teamwork, and continuous improvement
What they're looking for
- 4-5+ years of leadership experience in growing teams and driving revenue.
- A passion for mentoring, coaching, and driving team success.
- Proven ability to achieve business goals and maintain high service standards.
- Excellent communication skills —confident, clear, and decisive.
- Tech-savvy approach with proficiency in Microsoft Office (Excel, Word, PowerPoint).
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Overview
At Arco Home Services, we take pride in delivering top-tier residential plumbing, heating, cooling, and electrical services. With decades of experience and a commitment to exceptional customer care, we’ve built a reputation as a trusted name in home services. Our team is dedicated to quality craftsmanship, integrity, and continuous growth—both for our employees and the communities we serve.
Arco is looking for an experienced Sales & Operations Manager to lead and develop our team of skilled service professionals. As a cornerstone of our operations, this role will ensure we continue providing homeowners with outstanding service while driving team success and operational excellence.
What You'll Be Doing:
- Lead sales and service operations to drive revenue growth, efficiency, and profitability
- Set clear sales, performance, and operational goals aligned with company objectives
- Coach technicians on sales effectiveness, customer communication, and service quality
- Monitor individual and team performance, providing consistent feedback and accountability
- Ensure exceptional residential service delivery and a positive customer experience
- Provide field support to technicians to improve close rates, job efficiency, and compliance with standards
- Analyze sales and operational metrics to identify trends and improvement opportunities
- Recruit, onboard, and develop high-performing technicians in partnership with the hiring team
- Foster a culture of accountability, professionalism, teamwork, and continuous improvement
What You'll Bring:
- 4-5+ years of leadership experience in growing teams and driving revenue.
- A passion for mentoring, coaching, and driving team success.
- Proven ability to achieve business goals and maintain high service standards.
- Excellent communication skills—confident, clear, and decisive.
- Tech-savvy approach with proficiency in Microsoft Office (Excel, Word, PowerPoint).
Benefits & Perks:
- Medical, Dental, and Vision Insurance
- 401(K) Plan with company matching
- Paid Time Off & Holiday Plan
- Company-provided life & disability insurance
Join Our Team!
At Arco Home Services, we don’t just offer jobs—we build careers. If you're ready to make an impact, lead a talented team, and grow with a company that values your expertise, we want to hear from you!
Company
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