Sales Operations Manager
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What you'll do
- Drive Dealer performance & profitability so that New Vehicle, CPO, PIA & Customer Satisfaction targets are realized.
- Create & implement Dealer specific action plans to improve sales effectiveness of Dealers performing below expected market levels. Follow-up with consistent communications as appropriate.
- Ensure dealership Sales management understands & capitalizes on all Area, Region & National sales & marketing programs
- Monitor Customer Satisfaction metrics to ensure Dealers are providing levels of customer satisfaction at or above National targets. Engage key management to develop & implement corrective actions as necessary.
- Provide recommendations for staffing, personnel planning & recruiting within the dealership’s new & used Sales department.
- With support of Region analysts, coordinate training activities within the dealership as it relates to sales & customer satisfaction.
- In conjunction with Region Marketing Manager, coordinate Area level auto shows & promotional events.
- Work with Region Network Development Manager to ensure proper number of Dealers are located in Area.
- Work with Region Marketing Manager to maximize effectiveness of Area Ad Associations, advertising, merchandizing & promotional activities.
- Enforce VW operating standards, facility requirements & corporate identity requirements.
- Optimize vehicle inventory levels through direction & influence of Dealer Sales management & Region Distribution staff to ensure attainment of Vehicle Sales objectives. Allocate discretionary budget to develop sales incentives to maximize sales opportunities & achieve monthly & annual Area Sales objectives.
- Ensure Dealer sales processes are supportive of the attainment of Sales objectives & Customer Satisfaction targets. Develop plans for corrective actions where necessary.
What they're looking for
- 5 to 7 years of experience
- Bachelor's Degree in Business or Marketing
- Broad business acumen
- Demonstrated viable FOM and/or Dealer After-Sales Management experience
- 7-10 years of experience with automotive retail and/or wholesale activities with emphasis in After Sales environment
- Extensive knowledge of dealership service operations
Nice to have
- Master's Degree
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries: Volkswagen Passenger Cars, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN.
Role Summary
Drive Dealer performance & profitability so that New Vehicle, CPO, PIA & Customer Satisfaction targets are realized.
- Create & implement Dealer specific action plans to improve sales effectiveness of Dealers performing below expected market levels. Follow-up with consistent communications as appropriate.
- Ensure dealership Sales management understands & capitalizes on all Area, Region & National sales & marketing programs
Role Responsibilities
- Monitor Customer Satisfaction metrics to ensure Dealers are providing levels of customer satisfaction at or above National targets. Engage key management to develop & implement corrective actions as necessary.
- Provide recommendations for staffing, personnel planning & recruiting within the dealership’s new & used Sales department.
- With support of Region analysts, coordinate training activities within the dealership as it relates to sales & customer satisfaction.
- In conjunction with Region Marketing Manager, coordinate Area level auto shows & promotional events.
- Work with Region Network Development Manager to ensure proper number of Dealers are located in Area.
- Work with Region Marketing Manager to maximize effectiveness of Area Ad Associations, advertising, merchandizing & promotional activities.
- Enforce VW operating standards, facility requirements & corporate identity requirements.
- Optimize vehicle inventory levels through direction & influence of Dealer Sales management & Region Distribution staff to ensure attainment of Vehicle Sales objectives. Allocate discretionary budget to develop sales incentives to maximize sales opportunities & achieve monthly & annual Area Sales objectives.
- Ensure Dealer sales processes are supportive of the attainment of Sales objectives & Customer Satisfaction targets. Develop plans for corrective actions where necessary.
- Develop action plans to improve sales effectiveness of Dealers performing below expected market levels.
- Utilize analysis provided by Region staff to approve Area Sales forecasts.
- Utilize market knowledge to collaborate with Region Dealer Development staff to optimize opportunities resulting from Dealer buy, sells, relocations & facility upgrades.
- Contribute to Region Sales Strategy.
Qualifications
Years of Experience:
- 5 to 7 years of experience
Required Education:
- Bachelor's Degree in Business or Marketing
Desired Education:
- Master's Degree
Skills:
- Communication skills
- Problem solving skills
- Analytical skills
- Conceptual thinking skills
- Computer savvy
- Integration - joining people, processes or systems
- Influencing and negotiation skills
- Resource management
Required Skills:
- Broad business acumen
- Demonstrated viable FOM and/or Dealer After-Sales Management experience
- 7-10 years of experience with automotive retail and/or wholesale activities with emphasis in After Sales environment
- Extensive knowledge of dealership service operations
Work Flexibility:
- Travel to assigned Dealerships for Dealer contacts and participation in Area/Region meetings
Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.
This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.
This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.
Company
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