Sales Operations & Support Specialist

Do you have a passion for building efficient sales operations and delivering delightful customer experiences? Are you energized by managing the details of a product-led sales lifecycle while jumping in to solve customer problems when needed?

We are assembling a team for a brand-new product, and we’re looking for mission driven builders who love small businesses, people who take initiative, move fast, wear many hats, and want to make an outsized impact on a startup product. This role will primarily own sales operations while providing customer service and product support as business needs require.

 

Why Us?

You’ll join a small, high-impact team at the start of a new product’s journey, surrounded by smart, innovative, caring colleagues who value experimentation, data-driven decisions, and operational excellence. If you want to shape the commercial operating model, improve the customer journey, and help a product-led business scale, this is the place.

What do we deliver?

Our new cloud-based product helps early-stage growth companies manage core business workflows with an emphasis on simplicity, affordability, speed, and AI assistance.

 

Qualifications and Skills:

      • Advanced English with clear, concise, and empathetic communication, both written and verbal

      • Experience in sales operations, revenue operations, SaaS subscriptions, customer support, or a related role

      • Understanding of product-led growth models and the customer lifecycle, from prospect and trial through subscription, renewal, cancellation, or refund

      • Working knowledge of subscription revenue, forecasting, budgeting, invoicing, payments, and basic accounting concepts

      • Strong analytical and problem-solving skills; able to translate data into practical recommendations

      • Experience maintaining CRM, subscription management, sales automation, or other systems of record

      • Ability to analyze pipeline, bookings, revenue, expenses, productivity, conversion, and goal attainment

      • Customer-focused mindset with the ability to troubleshoot issues and communicate resolutions clearly

      • Bias for action and experimentation; able to manage competing priorities in a dynamic environment

      • Demonstrated ability to document processes and create clear playbooks, reports, and self-service content

      • Nice to have: experience with SaaS metrics, pricing analysis, revenue recognition, product analytics, ticketing systems, or small-business financial workflows

 

We offer:

      • The opportunity to define and shape sales operations and customer support practices for a brand-new product

      • Ample career opportunities and mentorship, including leadership paths and room to grow as the product and team scale

      • Competitive compensation and benefits

      • A collaborative culture with approachable leadership and recognition for impact

      • Flexible work arrangements subject to local policy and role requirements