Sales & Service Lead

Williams-Sonoma & The Opportunity:

Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.

Our West Elm & Pottery Barn Kids stores in Fortitude Valley is looking for a Sales & Service Lead (also known as a Sales & Service Key Holder) to create a unique shopping experience by providing exceptional customer service in a fast-paced, specialty retail environment. This is a permanent, part-time position offering 40 hours per fortnight with a fixed two-week rotating roster, including alternate weekends.

Why You Will Love Working With Us:

We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here’s just a taste of what you will enjoy as part of our team:

• Generous employee discounts so you can enjoy our amazing products

• Paid parental leave to support you through life’s most important milestones

• Access to a confidential Employee Assistance Program for personal and professional support

• Career growth opportunities with real investment in your development

• A supportive, collaborative team culture where your success is celebrated

• The chance to be part of a fast-growing global business with an entrepreneurial spirit

What You Will Be Doing:

• Deliver exceptional customer service and drive sales through product knowledge and support of in-store design services.

• Complete operational tasks including opening and closing duties, register functions, and compliance with company policies.

• Maintain visual merchandising standards and ensure the store is clean, well-presented, and fully stocked.

• Assist with inventory management including receiving, replenishment, stockroom organisation, and WHS practices.

• Participate in training and development while supporting a collaborative, high-performing team environment.

What You Will Bring to the Role:

• 1-2 years customer service experience (specialty retail preferred but not required).

• Strong sales skills with the confidence to meet and exceed performance targets.

• A proactive, solution-focused attitude with the ability to multitask in a fast-paced environment.

• High attention to detail 

Physical Requirements:

• Ability to be mobile in the store and back-of-house areas, including standing for long periods

• Ability to climb ladders and use other equipment in line with safety standards

• Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques

Ready to join the Team?

Step into a role where you can deliver excellent customer service, drive sales success, and grow your career. Apply today!

Only candidates with work rights in Australia will be considered.